Student Success Advisor II

Florida SouthWestern State College • Fort Myers, FL

6d

About The Position

Florida SouthWestern State College is seeking a Student Success Advisor II for the Office of Academic Advising. The advisor provides direct service, support, and developmental advising to students, makes referrals to College resources, and helps students make informed decisions that support their development, retention, and completion in alignment with College policies and mission. The position contributes to a student-centered office focused on service, quality, productivity, and standards.

The advisor provides comprehensive advising from initial contact through program completion, manages an assigned caseload under limited supervision, and supports students in developing educational plans and pursuing their academic and career goals. The role includes proactive outreach, monitoring student progress, sharing success strategies and resources, facilitating group sessions and transfer opportunities, and contributing to advising program goals and student learning outcomes. The advisor also maintains current knowledge of institutional policies and advising practices, works with College partners, and periodically travels to other FSW and community locations for activities and events.

Requirements

• Master’s degree from a regionally accredited institution of higher education; preferably in counseling, education, social science, or a related discipline.
• One year of full-time professional work experience.
• A personal and educational philosophy compatible with the goals, objectives, and mission of Florida SouthWestern State College.
• Demonstrated experience using personal computers and office and enterprise software, including Microsoft Office and email applications.
• Ability to think critically and creatively, demonstrate integrity, and incorporate best practices into the organizational culture.
• Knowledge of policies, procedures, and outside regulations relevant to the position.
• Working knowledge of operational and fiscal analysis techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work amid diverse demands.
• Ability to anticipate, investigate, analyze, and proactively address problems.
• Effective oral and written communication skills, including the ability to speak publicly to groups of different sizes.
• Ability to establish and maintain effective relationships with faculty, staff, students, the public, and people from diverse backgrounds and perspectives.
• Ability to work in a fast-paced, demanding environment, work independently, and follow through on assignments.
• Strong organizational skills and attention to detail.
• Ability to contribute to a team and work effectively with all College constituencies.
• Ability to exercise discretion and good judgment and maintain confidentiality.
• Ability to collect, organize, analyze, and present information meaningfully.
• Ability to provide quality customer service and create a welcoming, supportive environment.
• Professional conduct, ethical behavior, respect for differing perspectives, and receptiveness to supervision and guidance.
• Ability to interpret and follow policies, procedures, and manuals and to recommend process improvements.

Responsibilities

• Provide comprehensive advising from students’ initial contact with the College through completion of their program, including academic planning assessments, educational plans, and support in clarifying career, major, and academic goals.
• Develop advising materials and presentations for individual and group student sessions.
• Manage an assigned caseload of general and special-population students and deliver strategies to improve student experience, retention, and graduation rates.
• Review degree evaluations, transfer credits, placement test results, and other information to help students create educational plans that meet program requirements.
• Provide strategies for academic progress and balancing work, life, and study.
• Support the goals of Dedicate to Graduate (D2G) to increase degree and credential attainment.
• Maintain supportive communications with assigned students to keep them connected, informed, and engaged.
• Explain FSW Academic and Career Pathways, assist students in selecting a pathway, and facilitate exploration of academic and career goals.
• Conduct proactive outreach at intervention points and milestones and evaluate student development using student learning outcomes.
• Provide strategies and resources to students identified as at risk through success indicators or early-alert submissions.
• Use technology to track and assess student progress toward program completion.
• Disseminate accurate information, maintain detailed records, and make appropriate referrals.
• Respond to student questions and requests in a timely manner in person and through email, telephone, online chat, and video conferencing.
• Provide Advising Front Desk coverage and student triage as needed.
• Prepare and facilitate group advising sessions and other presentations as needed.
• Assist with transfer opportunities, department events, and workshops, including new student advising workshops and the College-wide Transfer Fair.
• Participate in planning, implementing, and evaluating academic advisement program goals, objectives, and student learning and developmental outcomes.
• Stay current on institutional policies, procedures, admissions requirements, programs, course changes, deadlines, costs, transfer requirements, and state and federal mandates.
• Participate in College-sponsored professional development and maintain knowledge of academic advising best practices.
• Travel periodically to other FSW locations, local schools, community organizations, and other locations for training, meetings, activities, and events.
• Serve as a liaison and develop partnerships with advisors, offices, colleges, and departments; serve as a resource for faculty and staff.
• Perform other duties as assigned.

Benefits

• Competitive health, dental, vision, life, and disability insurance options.
• Paid time off, including vacation, sick, personal, and holiday leave, as well as winter and spring breaks.
• Florida Retirement System (FRS) membership.
• Educational and professional development opportunities for employees and their dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level