Student Success Advisor

Western Piedmont Community College•Western Piedmont Community College Main Campus, NC

About The Position

Western Piedmont Community College is seeking a dedicated, student-focused Student Success Advisor to help prospective and current students navigate their educational journeys, overcome barriers, and achieve academic and career goals. The advisor supports enrollment, engagement, retention, and completion through academic advising, connections to college resources, and guidance on educational pathways. The role works collaboratively with faculty, staff, and community partners to foster a welcoming and supportive student experience from initial contact through graduation and beyond. This is a full-time, 12-month staff position in the Student Services department. The position reports to the Director of Advising and Enrollment Management and is classified as non-exempt. Occasional evening activities and overnight travel may be required. WPCC describes its workplace as collaborative, innovative, inclusive, and supportive of continuous learning. Employees are expected to contribute to student success by fostering belonging, building relationships that support persistence and achievement, collaborating to remove barriers, demonstrating professionalism and exceptional customer service, and representing the College and its mission, vision, and strategic priorities.

Requirements

Bachelor's degree.
Excellent communication, organizational, and interpersonal skills.
Ability to work collaboratively with college and high school personnel.
Ability to communicate effectively with diverse audiences and adapt communication styles to individual needs.
Ability to work independently while contributing effectively to a team environment.
Ability to establish and maintain positive working relationships with students, faculty, staff, and community partners.
Ability to accommodate occasional evening activities and overnight travel as required.

Nice To Haves

Two years of experience in admissions, academic advising, student activities, recruitment, program planning, or a related field.
Experience working in higher education, particularly in student services, enrollment management, or student success.
Familiarity with four-year institutions, articulation agreements, educational partnerships, and transfer processes.
Experience using student retention software and career exploration tools.

Responsibilities

Assist prospective students with admissions, enrollment requirements, academic programs, and available college resources.
Provide academic advising and guidance on educational planning, course selection, registration, and schedule adjustments.
Communicate regularly with students to identify challenges, address barriers, and support retention and completion.
Help students align personal, academic, and career goals with appropriate educational pathways and support services.
Participate in recruitment and outreach at area high schools, community events, and other off-campus locations.
Collaborate with Marketing to develop and share information about educational programs, transfer opportunities, and college resources.
Build and maintain relationships with four-year institutions and educational partners to support student transfer opportunities.
Maintain accurate student records and document advising activities and services using College information systems.
Communicate College policies, procedures, enrollment deadlines, transfer requirements, and other important information to students.
Collaborate with faculty, staff, and campus departments to support student success initiatives.
Participate in College committees and professional development, and perform other duties as assigned.
Create welcoming and engaging experiences that foster student belonging.
Build meaningful relationships that support student persistence and achievement.
Collaborate across departments to remove barriers and improve the student experience.
Demonstrate professionalism, integrity, and exceptional customer service.
Represent Western Piedmont Community College with pride while supporting the College's mission, vision, and strategic priorities.