Student Success Advisor II

Florida SouthWestern State College • Fort Myers, FL

5d

About The Position

Florida SouthWestern State College is seeking a Student Success Advisor II for the Office of Academic Advising. The advisor provides direct support and developmental advising to prospective and current students, makes appropriate referrals to College resources, and helps students make informed decisions that support development, retention, and completion in accordance with College policies, procedures, and mission. The role contributes to a student-centered office focused on service excellence, quality, productivity, and standards.

The advisor provides comprehensive advising from students’ initial contact with the College through program completion. The position manages an assigned caseload under limited supervision, supports general and special student populations, conducts proactive outreach, and uses technology and student success indicators to track progress and provide strategies for students who may be at risk. It also contributes to advising program development and evaluation, student learning outcomes, department events, workshops, and transfer opportunities. The role periodically travels to other College locations, local schools, community organizations, and other sites for training, meetings, activities, and events.

The minimum qualifications include a master’s degree from a regionally accredited institution, preferably in counseling, education, social science, or a related discipline, and one year of full-time professional work experience. Candidates must have experience with computers and office and enterprise software, including Microsoft Office and email applications, and the ability to advise and communicate effectively, work independently and collaboratively, maintain confidentiality, and serve diverse constituencies.

The position is in a normal general office environment. It routinely requires seeing, hearing, speaking, sitting, bending, stooping, and walking; on occasion, employees may need to lift 20 or more pounds. Annual salary is $52,367.17.

Requirements

• Master’s degree from a regionally accredited institution of higher education; preferably in counseling, education, social science, or a related discipline.
• One year of full-time professional work experience.
• Personal and educational philosophy compatible with the goals, objectives, and mission of Florida SouthWestern State College.
• Demonstrated experience using personal computers and office and enterprise software, including Microsoft Office and email applications.
• Ability to think critically and creatively, demonstrate integrity, and incorporate best practices into the organizational culture.
• Knowledge of policies, procedures, and external regulations relevant to the position.
• Working knowledge of operational and fiscal analysis techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work amid numerous and diverse demands.
• Ability to anticipate, investigate, analyze, and proactively address problems.
• Effective oral and written communication skills.
• Ability to establish and maintain effective working relationships with faculty, staff, students, and the public.
• Ability to work in a fast-paced, demanding environment, work independently, and follow through on assignments.
• Strong organizational skills and attention to detail.
• Ability to work with varied constituencies and contribute to a team effort.
• Ability to exercise discretion and good judgment and maintain confidentiality.
• Ability to collect, organize, analyze, and present information meaningfully.
• Ability to collaborate effectively with individuals from diverse backgrounds and perspectives.
• Ability to speak publicly to large and small groups of students or colleagues.
• Ability to follow written standards, procedures, policies, and manuals; respond positively to supervision and direction; and provide quality customer service.
• Professional conduct and presentation, respect for differing perspectives and working styles, and ethical behavior consistent with College standards.
• Ability to assess situations and processes critically and recommend improvements.
• Routinely able to see, hear, speak, sit, bend, stoop, and walk; may occasionally need to lift 20 or more pounds.

Responsibilities

• Provide comprehensive academic advising from students’ initial contact with the College through completion of their programs.
• Engage prospective and current students in academic planning assessments, interpret assessments, and help students develop educational plans based on their interests, skills, abilities, and program requirements.
• Assist students in clarifying career, major, academic, and educational goals and selecting an appropriate Academic and Career Pathway.
• Develop advising materials and presentations for individual and group sessions.
• Manage an assigned caseload of general and special populations of students.
• Identify and deliver strategies to improve students’ College experience, retention, and graduation outcomes.
• Review degree evaluations, transfer credits, placement test results, and other information to support educational planning.
• Provide students with strategies for academic progress and work-life-study balance.
• Support Dedicate to Graduate (D2G) goals for increasing degree and credential attainment.
• Maintain supportive communication with assigned students to keep them connected, informed, and engaged.
• Conduct proactive outreach at intervention points and milestones and evaluate student development using student learning outcomes.
• Provide success strategies and resources to students identified as at risk through student success indicators or early alerts.
• Use technology to track and assess student progress toward program completion.
• Disseminate information clearly and accurately, maintain detailed records, and make appropriate referrals.
• Respond to student questions and requests promptly in person and through email, telephone, online chat, and video conferencing.
• Provide coverage and student triage at the Advising Front Desk as needed.
• Prepare and facilitate group advising sessions and other presentations as needed.
• Assist with transfer opportunities, department events, and workshops, including new student advising workshops and the College-wide Transfer Fair.
• Participate in planning, implementing, and evaluating academic advisement program goals, objectives, and student learning and developmental outcomes.
• Stay informed about institutional policies, procedures, admissions requirements, programs, courses, deadlines, costs, College initiatives, transfer requirements, and state and federal mandates.
• Participate in College-sponsored professional development and maintain current knowledge of academic advising best practices.
• Serve as a liaison and build relationships with advisors, offices, colleges, and departments; serve as a resource for faculty and staff.
• Travel periodically to other FSW locations, local schools, community organizations, and other locations for training, meetings, department activities, and events.
• Perform other duties as assigned.

Benefits

• Competitive health, dental, vision, life, and disability insurance options
• Paid vacation, sick, personal, and holiday time, plus winter and spring breaks
• Florida Retirement System (FRS) membership
• Educational and professional development opportunities for employees and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level