Student Success Advisor

Joyce University of Nursing and Health Sciences•Draper, UT

1d•Hybrid

About The Position

The Student Success Advisor serves as a trusted coach, advocate, and accountability partner throughout students’ academic journeys. Through proactive outreach, coaching, relationship-building, and individualized support, the advisor helps students overcome challenges, stay engaged, achieve academic milestones, and progress toward graduation and careers in healthcare. The role contributes to student persistence, retention, and graduation outcomes by helping students feel supported, build confidence and resilience, and connect with appropriate resources. The advisor works with students on course planning, scheduling, study strategies, academic success skills, professionalism, accountability, academic integrity, and university expectations. The role also involves monitoring student progress, developing success plans, supporting student engagement and belonging, assisting with university events, and collaborating with faculty, academic leaders, and student support teams. Student interactions must be accurately documented, and communications must be timely and professional. The advisor maintains compliance with FERPA and university policies and participates in team meetings, professional development, and continuous improvement initiatives. The position is based in Draper, Utah, with a hybrid arrangement; remote work may be considered for highly qualified candidates. Salary is $54,000 to $60,000 annually.

Requirements

Associate degree required.
Two to three years of experience in advising, student services, customer success, coaching, education, healthcare, or a related field.
Strong interpersonal, written, and verbal communication skills.
Ability to build trust and establish meaningful relationships with diverse student populations.
Confidence using technology, student information systems, and communication platforms.
Strong organizational and time management skills.
Ability to balance empathy with accountability.
Commitment to student success and service excellence.
Growth mindset and passion for helping others achieve their goals.

Nice To Haves

Bachelor's degree preferred.
Higher education experience strongly preferred.

Responsibilities

Guide students with course planning, scheduling, study strategies, and academic success skills.
Coach students in professionalism, accountability, academic integrity, and university expectations.
Provide proactive outreach and individualized support to help students stay on track toward their goals.
Identify students who may be experiencing challenges and connect them with appropriate resources and interventions.
Monitor student progress and develop success plans that encourage persistence and achievement.
Foster meaningful relationships that help students feel seen, known, and supported.
Create positive student experiences through ongoing engagement initiatives.
Assist with orientation, graduation, student workshops, and other key events.
Celebrate student milestones and achievements throughout the academic journey.
Promote a culture of encouragement, resilience, and student-centered support.
Partner with faculty, academic leaders, and student support teams to address student needs.
Serve as a student advocate while balancing accountability and academic expectations.
Document student interactions accurately within university systems.
Communicate with students through phone, email, text, and other communication channels in a timely and professional manner.
Maintain compliance with FERPA and university policies and procedures.
Participate in team meetings, professional development, and continuous improvement initiatives.