Client Success Advisor

J. J. Keller & Associates•Neenah, WI

2d•Onsite

About The Position

The Client Success Advisor serves as the primary point of contact for an assigned portfolio of clients, helping them navigate compliance requirements, optimize their programs, and achieve business goals. The role focuses on building lasting client relationships, providing expert guidance, answering questions, and offering proactive support. It also involves monitoring client programs, identifying improvement opportunities, analyzing compliance trends, and collaborating with internal experts to address client needs and support onboarding and implementation. The position is based in an office at the specified location, with working hours of 8:00 a.m. to 4:30 p.m. Occasional travel to customer sites or industry and training events may be required, depending on assignment.

Requirements

At least 2 years of professional office experience.
Strong customer service, client relations, or account management skills.
Excellent verbal and written communication abilities.
Strong organizational, analytical, and problem-solving skills.
Proficiency with Microsoft Word and intermediate Excel skills.

Nice To Haves

Experience supporting clients in a professional services, consulting, or compliance-focused environment.
Post-secondary education in business or a related field.
Familiarity with J. J. Keller services.
Knowledge of FMCSA/FMCSR regulations.
Experience interpreting regulations and communicating complex information in a clear, practical manner.

Responsibilities

Build strong, long-term relationships with assigned clients.
Act as the primary contact for client questions, needs, and ongoing support.
Educate clients on regulatory requirements, industry best practices, and service expectations.
Provide proactive guidance to help clients remain compliant and successful.
Monitor client programs and service requirements to ensure successful outcomes.
Identify opportunities for process improvements and program enhancements.
Analyze compliance trends and recommend solutions that support safety and operational goals.
Maintain strict confidentiality and security of sensitive client information.
Partner with internal experts to address complex client needs.
Support onboarding and implementation activities for new clients.
Stay informed about applicable regulations and industry developments.
Share knowledge and work collaboratively to deliver an exceptional client experience.