Client Success Advisor

J. J. Keller & Associates, Inc.•Neenah, WI

4d•Onsite

About The Position

The Client Success Advisor serves as the primary point of contact for an assigned portfolio of clients, helping them navigate compliance requirements, optimize their programs, and achieve business goals. The role builds lasting client relationships, provides expert guidance, monitors client programs and service requirements, and works with internal experts to deliver successful outcomes. It is an in-office position at J. J. Keller’s Neenah, Wisconsin headquarters, with work hours of 8:00 a.m. to 4:30 p.m. Occasional travel to customer sites and/or industry and training events may be required, depending on assignment. The position is part of a collaborative environment focused on client service, regulatory compliance, and workplace safety. Work is performed primarily in a standard office environment and includes operating personal computer equipment for extended periods.

Requirements

At least 2 years of professional office experience.
Strong customer service, client relations, or account management skills.
Excellent verbal and written communication abilities.
Strong organizational, analytical, and problem-solving skills.
Proficiency with Microsoft Word and intermediate Excel skills.

Nice To Haves

Experience supporting clients in a professional services, consulting, or compliance-focused environment.
Post-secondary education in business or a related field.
Familiarity with J. J. Keller services.
Knowledge of FMCSA/FMCSR regulations.
Experience interpreting regulations and communicating complex information clearly and practically.

Responsibilities

Build strong, long-term relationships with assigned clients.
Act as the primary contact for client questions, needs, and ongoing support.
Educate clients on regulatory requirements, industry best practices, and service expectations.
Provide proactive guidance to help clients remain compliant and successful.
Monitor client programs and service requirements to ensure successful outcomes.
Identify opportunities for process improvements and program enhancements.
Analyze compliance trends and recommend solutions that support safety and operational goals.
Maintain the confidentiality and security of sensitive client information.
Partner with internal experts to address complex client needs.
Support onboarding and implementation activities for new clients.
Stay informed about applicable regulations and industry developments.
Share knowledge and collaborate to deliver an exceptional client experience.