Client Success Associate

Fooda • Raleigh, NC

21h • $55,000 - $65,000

About The Position

The Client Success Associate manages day-to-day operations for Fooda’s Raleigh, North Carolina market, with the goal of delivering a consistently exceptional lunch experience for clients and their employees. The Associate works closely with the Senior Manager of Client Success, serves as the primary client contact, oversees on-site staff, and supports the launch of new locations. The role requires 40% local travel within the Raleigh market and weekly office attendance.

Requirements

• At least 2 years of work experience focused on client success, account management, hospitality, and/or food service.
• Strong attention to detail and ability to work quickly and follow processes.
• Comfort with technology and working in a fast-paced environment.
• Ability to approach problems optimistically and find solutions.
• Hands-on approach and willingness to manage operational details.
• Ability to lift and carry up to 40 lbs. and stand for up to two hours.
• Strong communication skills and comfort giving direction.
• Authorization to work in the United States on a full-time basis.

Nice To Haves

• Experience managing part-time or full-time staff.

Responsibilities

• Assist in managing daily Popup operations in the Raleigh, NC market.
• Serve as the client-facing point of contact, providing day-of support and communication and participating in recurring meetings and Business Reviews.
• Lead the successful launch of new accounts by coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Visit client locations to audit restaurants, gather customer feedback, and build strong client relationships.
• Coordinate site evaluations and inspections with the health department.
• Collaborate with the team to deliver service that meets and exceeds client expectations.
• Oversee on-site staff.

Benefits

• Competitive market salary of $55,000–$65,000, dependent on experience, training, location, and skills.
• Stock options.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid maternity and parental leave benefits.
• Flexible spending accounts.
• Monthly cell phone stipend.
• Company-issued laptop.
• Regular menu taste-tests from new restaurant partners.
• A fulfilling and challenging work experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed