Client Success Associate
About The Position
The Client Success Associate is part of Gartner’s Client Success team, which follows a “Client for Life” philosophy. The role helps Gartner clients realize value that exceeds their investment by understanding their business priorities and challenges and identifying how Gartner resources can help them make effective business decisions. Associates onboard clients, demonstrate the value of Gartner services, and encourage engagement with products used by large client teams. The role partners with clients across seniority levels and business practices to support successful use of their Gartner subscriptions. Depending on the service team’s needs, responsibilities may include introducing Gartner services to prospective and new clients, account management, and connecting clients with Gartner’s expert community. Associates collaborate with internal stakeholders and use insights and metrics to improve client engagement, satisfaction, retention, and growth. Gartner describes its work as providing leaders with objective business and technology insights. The company offers a hybrid work environment, with flexibility to work virtually when productive and opportunities to collaborate with colleagues in person. The stated base salary estimate is $53,000–$77,000, with eligible employees participating in either an annual bonus plan or a role-based uncapped sales incentive plan.
Requirements
- A proven track record of success and a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
Nice To Haves
- A bachelor’s degree is preferred.
- At least 6 months of relevant professional and/or internship experience.
Responsibilities
- Partner with clients ranging from senior C-level executives to more junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to support successful use of Gartner subscriptions.
- Introduce Gartner services and capabilities to prospective and new clients, manage accounts, or connect clients with Gartner’s expert community, as applicable to the service team.
- Identify client priorities and align Gartner resources to provide service that helps clients achieve priorities and maximize the return on their Gartner membership.
- Collaborate with internal Gartner stakeholders to deliver services and business results, share best practices, and design solutions to overcome obstacles.
- Use insights and metrics to drive client engagement, satisfaction, retention, and growth.
- Onboard clients, demonstrate the value of Gartner services, and stimulate engagement with products used by large client teams.
Benefits
- Competitive salary and highly competitive compensation.
- Generous paid time off.
- Charity match program.
- Medical, dental, and vision plans.
- Parental leave.
- Employee Assistance Program (EAP).
- 401(k) matching, stated as up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- Professional development and growth opportunities.
- Annual bonus plan or role-based uncapped sales incentive plan for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
