Client Success Associate
About The Position
The Client Success team follows a Client for Life Philosophy. Client Success Associates ensure Gartner clients receive value exceeding their investment by understanding their business priorities, surfacing challenges, and aligning Gartner resources to help clients make effective business decisions. Associates onboard clients, demonstrate the value of Gartner services, and encourage engagement with products used by large client teams. The role partners with clients across a range of seniority levels and business practices, including IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales. Working as part of a service team, the Associate may introduce Gartner services to prospective and new clients, manage accounts, or connect clients with Gartner’s expert community. The position also collaborates with internal stakeholders and uses insights and metrics to improve client engagement, satisfaction, retention, and growth.
Requirements
- At least 6 months of relevant professional and/or internship experience.
- A proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Partner with clients from senior C-level executives to more junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales to support successful use of Gartner subscriptions.
- Deliver value to decision makers and contribute to Gartner growth as part of a service team.
- Introduce Gartner services and capabilities to prospective and new clients, manage accounts, or connect clients with the Gartner expert community, depending on team responsibilities.
- Identify client priorities and align Gartner resources to help clients achieve those priorities and maximize the return on their Gartner membership.
- Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design solutions to overcome obstacles.
- Use insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.
- Onboard clients, demonstrate the value of Gartner services, and stimulate engagement with products used by large client teams.
Benefits
- Competitive salary and highly competitive compensation.
- Generous paid time off.
- Charity match program.
- Medical, dental, and vision plans.
- Parental leave.
- Employee Assistance Program (EAP).
- 401(k) matching, including a match of up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- Annual bonus plan based on company and individual performance, or a role-based uncapped sales incentive plan, for eligible employees.
- Professional development and unlimited growth opportunities.
- Flexible hybrid work environment, with virtual work when productive and opportunities to collaborate in person.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
