Client Success Associate

Privia Health•Houston, TX

2d•Hybrid

About The Position

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Requirements

Bachelor's degree preferred
2+ years of previous healthcare experience preferred, ideally working with physicians and medical group staff
Managed multiple projects while providing exceptional client service
Technical project management in a healthcare setting is preferred
Experience in hospital or physician office setting including knowledge of physician office workflow and processes
Tech Savvy
Must possess reliable transportation
Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership
Must comply with HIPAA rules and regulations

Responsibilities

Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients
Oversee the successful completion of compliance requirements by all needed participants
Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence.
Assist with changes, updates, and ongoing issue resolution
Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as needed
Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Provide regulate status updates to the Director of Client Success via regular operating meetings and one-off communications
Be well versed on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution
Work closely with clients to launch participation in available group purchasing options
Provide key market updates via professional communications to all clients in the portfolio
Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)