Client Success Associate, New Client Engagement
About The Position
The Client Success Associate works within Gartner’s New Client Engagement (NCE) team, part of the Client Success Organization. The team provides service to prospects and clients through client onboarding and pre-sale walkthroughs of Gartner’s Insights Platform. The role helps ensure clients receive value from Gartner services by understanding their business priorities and challenges, presenting relevant resources, and supporting engagement with Gartner products. Associates lead prospect and/or client conversations, communicate the value and capabilities of Gartner services, and collaborate with Sales and other internal partners to support demonstrations and client outcomes. They research companies, executives, business trends, and competitive intelligence to tailor Gartner resources. The role is based near Gartner’s Fort Myers, Florida Center of Excellence, within a hybrid work environment.
Requirements
- At least 6 months of relevant professional and/or internship experience, with a proven track record of success and passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and articulate the value of Gartner products and services.
- Explain Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
- Collaborate with Sales teams on effective demonstrations of Gartner products and resources to encourage engagement and license purchases.
- Communicate with internal Gartner partners to overcome obstacles and maximize value for prospects and clients.
- Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence.
- Prepare relevant, tailored Gartner resources to drive impact.
- Support client onboarding and/or pre-sale Insights Platform Walkthroughs, depending on the team function.
Benefits
- Competitive salary
- Generous paid time off
- Charity match program
- Medical plans
- Dental plans
- Vision plans
- Parental leave
- Employee Assistance Program (EAP)
- 401(k) matching
- Professional development
- Unlimited growth opportunities
- World-class training through the Academy and ongoing training from the L&D team and leadership
- Opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
