Client Success Associate, New Client Engagement
About The Position
The Client Success Associate is part of Gartner’s New Client Engagement (NCE) team, a fast-paced business unit within the Client Success Organization. The role helps prospects and clients understand and realize value from Gartner’s products and services, supporting Gartner’s Client for Life philosophy. NCE includes client onboarding for new and upgraded clients and pre-sale Insights Platform Walkthroughs for prospects. The team creates a connected experience from prospect demonstrations through client onboarding and into ongoing service delivery. The associate uses strategic thinking and relationship-building skills to understand executives’ critical initiatives and business challenges, align Gartner research and expertise to their priorities, and contribute to Gartner’s growth. The position is hiring near Gartner’s Fort Myers, Florida Center of Excellence and is part of a hybrid work environment.
Requirements
- At least 6 months of relevant professional and/or internship experience, with a proven track record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartner’s products and services.
- Explain Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
- Collaborate with Sales teams on effective demonstrations of Gartner products and resources to increase the likelihood that prospects or clients engage and purchase a license.
- Communicate with internal Gartner partners to overcome obstacles and maximize the value delivered to prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.
Benefits
- Competitive salary
- Generous paid time off
- Charity match program
- Medical, dental, and vision plans
- Parental leave
- Employee Assistance Program (EAP)
- 401(k) matching, with a match up to $7,200 per year
- Professional development and unlimited growth opportunities
- World-class training through the Academy and ongoing training from the L&D team and leadership
- Opportunity to purchase company stock at a discount
- Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, depending on the opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
