Client Success Associate, Billington CyberSecurity

CloserStill Media•Bethesda, MD

About The Position

Since 2010, Billington CyberSecurity has convened the senior-most government officials and industry leaders to strengthen the cybersecurity of the United States and its allies. Our portfolio includes the flagship Billington Federal Cybersecurity Summit in Washington, D.C., the State & Local Cybersecurity Summit, the Critical Infrastructure Cybersecurity Summit, and year-round digital programs. Together they bring together leaders from every level of government, industry, academia and the nonprofit sector to share strategies, challenges, tools and practices. The Client Success Associate is Billington's primary point of contact for our top sponsors. You'll actively manage the relationship from contract signature through post-event debrief, making sure each sponsor's year-round program, built around our Federal, State & Local and Critical Infrastructure summits, is delivered effectively and drives real value. These relationship-management and client support efforts are essential to the successful execution of Billington summits and to ongoing sponsor renewal and retention. This individual is a member of the Billington Sales team and reports to the VP of Sales, but works closely with colleagues across the organization, including marketing, content and operations. This is a strong opportunity for an early-career professional ready to take ownership of client relationships. You will join a highly collaborative and growing company with a 17-year track record of producing successful events in the cybersecurity space. Our team offers an immersive experience from Day 1, providing invaluable engagement with a broad range of leading cyber and technology companies and the opportunity to learn about all aspects of producing large-scale, market-leading in-person events. We provide full onboarding and training on our market, events and client-management process.

Requirements

Bachelor's degree or equivalent experience
1–3 years of professional experience in client services, account management, event sponsorship, or a related client-facing role (agency, events, association, B2B or B2G experience preferred)
Highly organized and detail-oriented, able to manage many clients, deliverables and deadlines at once, especially in the run-up to events
Strong relationship skills, with the confidence to be a client's go-to contact and to represent the company professionally with senior executives
Excellent written and verbal communication skills
Proactive problem-solver who follows through and owns outcomes
Collaborative, and comfortable coordinating across teams
Comfortable and proficient with CRM and productivity tools; experience with HubSpot, Salesforce, Google Workspace, event-app platforms (Whova, Cvent, etc.) is a plus
Interest in cybersecurity or the public sector is a plus; no prior industry knowledge required
Available for evening events and periodic travel

Nice To Haves

experience with HubSpot, Salesforce, Google Workspace, event-app platforms (Whova, Cvent, etc.) is a plus
Interest in cybersecurity or the public sector is a plus; no prior industry knowledge required

Responsibilities

Serve as the trusted day-to-day point of contact for a portfolio of top sponsors, building strong, proactive relationships with their marketing and events teams
Run regular check-ins with each sponsor (biweekly in the lead-up to events) to review deliverables, deadlines and goals
Understand each sponsor's objectives and advocate for them internally to get the most value from their program
Schedule and lead post-event debriefs, deliver ROI reports, and collect sponsor feedback to improve future programs
Anticipate issues, resolve concerns quickly, and escalate when needed
Share sponsor health, satisfaction and feedback with account owners to support renewals and growth
Ensure all top sponsor engagements are accurately tracked in Hubspot, Billington’s sales CRM platform.
Onboard new sponsors: gather logos, company details and program requirements, and make sure sponsors are presented accurately across signage, websites and communications
Track all sponsor deliverables, and coordinate with the content, marketing and meetings teams to execute them on time
Coordinate with the Billington content team on sponsor speaking roles, and guide sponsors through the content process
Manage the booth selection process with the meetings team
Track available inventory of exhibit hall booth space, speaking opportunities and other key sponsorship deliverables
Support sponsors on registration, event app configuration for badge scanning, private meeting rooms and other on-site logistics
Deliver lead and attendee data to sponsors in line with attendee privacy preferences
Work with the VP of VIP Events on sponsor participation in VIP and diplomatic receptions
Attend and support all Billington events, including summits, leadership breakfasts, and VIP receptions, and serve as the on-site point of contact for sponsors
Provide other on-site staffing support at Billington events as needed
Travel to out-of-town events as required
Other duties as assigned