Client Success Associate

Ministry Brands • Alpharetta, GA

2d • Hybrid

About The Position

Ministry Brands is seeking a Client Success Associate to promote software adoption and support client success and satisfaction. The role focuses on effective onboarding, sharing product best practices, delivering excellent customer service, and maintaining strong client relationships throughout the customer lifecycle. The associate will engage clients through webinars, events, and road shows, provide product training and materials, and gather feedback to help improve products and services. The position is based in Milton, Georgia, with hybrid work arrangements requiring attendance at the Alpharetta office as needed according to business requirements, project demands, meetings, and manager guidance; there is no fixed minimum number of in-office days.

Requirements

• Two to four years of related experience in a client success or customer-facing role.
• Bachelor’s degree or an equivalent combination of education and work experience.
• Ability to quickly understand and become familiar with a large portfolio of products.
• Experience using industry-specific back-end technology, such as Salesforce or Zendesk.
• Excellent analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities and deadlines simultaneously.
• Proficiency in Office 365, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to learn and understand basic office software applications.
• Excellent verbal and written communication skills, organization, and follow-up abilities.
• Strong relationship-building skills and ability to work individually and as part of a team.
• Comfort working in a fast-paced, deadline-driven environment.
• Proven ability to build successful relationships and partnerships at all organizational levels.
• Strong client focus and collaborative and influencing skills.
• Effective communication and presentation skills.
• Detail-oriented planning abilities.
• Ability to influence others and sell ideas.

Responsibilities

• Engage with customers to promote software adoption and develop effective onboarding strategies.
• Demonstrate basic knowledge of the company’s system and tools to assist clients.
• Provide best practices and guidance to help clients optimize their use of products.
• Deliver excellent customer service and promptly address client concerns.
• Develop and maintain strong client relationships throughout the customer lifecycle.
• Implement product training and deliver materials to ensure client proficiency.
• Host client engagement webinars, events, and road shows.
• Develop and manage a client Advisory Board and Directory to gather feedback and insights.
• Monitor accounts for new user or administrator changes and proactively address issues.
• Evaluate existing resources and collaborate with Operations and Engineering to provide necessary resources.
• Determine the return on investment of opportunities for clients.
• Moderate the user community and facilitate productive discussions.
• Identify and share lessons learned with relevant teams to improve products and services.

Benefits

• Multiple healthcare options.
• Flexible work schedules and paid time off for vacation.
• Up to 80 hours of paid sick/safe leave.
• 11.5 fully paid holidays.
• 401(k) match of 100% of employee contributions, dollar-for-dollar, up to 3%.
• Paid parental leave.
• Employee Assistance Program with access to in-person or virtual counseling at no cost.
• Professional development reimbursement.
• Employee recognition and rewards through the Nectar platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level