Patient Service Representative Jobs

About The Position

Requirements

• Friendly, warm, and inviting disposition.
• Exceptional communication skills and professional behavior.
• Ability to multitask and prioritize commitments.

Responsibilities

• Manage patient check-in and check-out.
• Work with patients and families to explain relevant unit processes and answer questions to the best of your ability.
• Round on the patient care unit and provide customer service to patients when they ask for assistance.
• Prepare the unit's daily staff assignment board, nurse locators, and updated patient room boards.
• Assist the Clinical Nurse Leader with coordinating daily patient activities.
• Update patient charts when appropriate.
• Oversee information flow within the unit, including telephone, mail, fax, and paper reports.
• Maintain and stock supplies on the unit.
• Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks.
• Maintain electronic and paper medical records.