Patient Service Representative - Endocrinology

Summit Health•Clifton, NJ

1d•$18 - $22

About The Position

The Patient Service Representative supports patient access and front-office operations for the Endocrinology department. The role welcomes and directs visitors, patients, and families; maintains efficient registration and patient flow; responds to calls; communicates schedule delays; and provides customer service. Responsibilities also include processing payments and reconciliations, maintaining patient and insurance information, scheduling appointments and diagnostic services, coordinating pre-authorizations and referrals, and performing general clerical duties. The representative communicates issues to the Office Supervisor or Manager, follows downtime procedures, and may cover other staff or office locations as needed.

Requirements

High school diploma or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.
Ability to meet the listed physical demands, including pushing and pulling, lifting, mobility, hand and finger dexterity, balance, and endurance.
Ability to work in an environment with the listed risks, including chemicals, chemotherapy and fumes; noise; vibration; temperature extremes; confined spaces; allergens; magnetic fields; radiation; sharps; latex; and combative patients or visitors.
May be exposed to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens through contact with patients or specimens, including unplanned or unexpected exposure.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office procedures and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide customer service to patients and families.
Answer telephone calls promptly, route calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips with the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections accurately.
Scan insurance cards, process insurance verifications through the online system, and update patient accounts, including demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use the waitlist when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to required workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures adequately.
Perform other duties as required.
Commute to satellite offices as needed.