Medical Assistant/Patient Service Representative - Endocrinology

Summit Health•Berkeley Heights, NJ

1d•$22 - $27

About The Position

The Medical Assistant/Patient Service Representative supports physicians, physician assistants, and nurse practitioners with clerical duties, patient flow and care, procedures, and the scheduling of hospital and ambulatory admissions. The role coordinates diagnostic testing and pre-admission requirements, prepares and distributes surgery schedules, and ensures patient forms, information, and consents are completed and available for admissions and procedures. The position also obtains and documents vital signs, updates medication and allergy information in the Electronic Health Record (EHR), enters orders, schedules appointments, and provides referrals or consult orders through the Practice Management System (PMS) and EHR. The employee follows medication safety and medical-waste disposal precautions, maintains department equipment proficiency, reports equipment issues, and helps facilitate transitions of care to urgent care centers or hospitals. The role requires a high school diploma or equivalent, Medical Assistant certification, and Heart Saver certification. Two to four years of experience is preferred. Candidates should be able to communicate in English orally and in writing and have strong interpersonal, organizational, problem-solving, critical-thinking, and prioritization skills. Knowledge of medical terminology is preferred. The listed pay range is $22.02–$27.07 per hour. Compensation is determined using factors including experience and position location. VillageMD’s benefits platform includes medical, dental, life, disability, and vision coverage, FSA coverage, and a 401(k) savings plan.

Requirements

High school diploma or equivalent.
Medical Assistant certification.
Heart Saver certification.
Ability to communicate in English, both orally and in writing.
Strong interpersonal and organizational skills.
Ability to perform diverse work assignments within time limitations and with a high degree of accuracy.
Ability to use problem-solving, critical-thinking, and priority-setting skills.

Nice To Haves

Two to four years of experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Assist physicians, PAs, or NPs with clerical duties, patient flow and care, procedures, and scheduling hospital and ambulatory admissions.
Schedule and enter diagnostic tests and procedures in the orders management system, following applicable workflows.
Coordinate required pre-admission testing and ensure patient information and consents are available for admissions and procedures.
Arrange, type, and distribute surgery schedules.
Complete necessary patient forms accurately.
Communicate problems, concerns, or issues promptly and appropriately to the Supervisor and/or Manager.
Obtain and document vital signs, including blood pressure, temperature, pulse, height, and weight, as required.
Review and update medication lists and accurately document known allergies in the EHR; follow prescription control and refill procedures.
Use EHR tasking appropriately and promptly.
Enter orders and schedule appointments in the PMS and EHR.
Provide referrals and consult orders appropriately and in a timely manner in the PMS and EHR.
Follow universal safety precautions when administering medications and disposing of medical waste.
Maintain proficiency with department-specific equipment and promptly troubleshoot and report malfunctions.
Facilitate transitions of care to urgent care centers or hospitals.
Demonstrate working knowledge of booking and scheduling inpatient, outpatient, and special procedures.
Arrange specialty equipment and services as needed and interact with outside vendors or contracted services as needed.
Submit required documents for hospital and patient procedures and follow procedures for collecting pre-admission testing data.
Apply working knowledge of insurance and pre-certification requirements and procedures for rescheduling and canceling procedures.
Log surgical procedures as needed.
Establish and maintain positive working relationships with physicians and nursing staff.
Perform other duties as required.