Patient Service Representative

University Dental Associates • High Point, NC

14d

About The Position

University Dental Associates (UDA) is a dental practice that emphasizes positive energy, relationship building, patient care, respect, team engagement, and motivation. The Patient Service Representative (PSR) is an important member of the practice team and is often the first and last impression a patient receives. The role supports patient care through administrative and patient-facing duties, including appointment scheduling, insurance verification, payment collection, paperwork assistance, treatment-plan presentation, patient check-in and checkout, and financial consultations based on treatment needs prescribed by the provider. UDA has an immediate full-time opening.

Requirements

• At least six months of experience in a similar job.
• Exceptional customer or patient service skills.
• Ability to manage multiple tasks assigned throughout the day.
• Strong organizational habits.
• Proficiency with computer software, especially Office 365.
• Ability to perform essential duties satisfactorily, with or without reasonable accommodation.
• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to lift up to 15 pounds at times.

Responsibilities

• Schedule and confirm patient appointments.
• Verify insurance coverage.
• Collect payment for services.
• Assist patients in completing paperwork.
• Present patient treatment plans.
• Check patients in and out of the office.
• Conduct financial consultations with patients based on treatment needs prescribed by the provider.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed