Patient Service Representative - Neurology - Full Time

SolutionHealth•Manchester, NH

About The Position

The Patient Service Representative provides clerical support for a neurology practice and is responsible for all facets of front desk operations. Duties include greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographic information, retrieving and updating medical records, collecting fees, and performing other general clerical duties as assigned. The role works Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent required.
Proficiency in MS Office.

Nice To Haves

Previous experience in a health care setting performing similar functions is preferred.

Responsibilities

Greet and register patients and notify medical staff when patients arrive.
Verify patients’ current addresses and insurance status.
Follow company procedures and referral protocols, including preparing referrals and scheduling specialist appointments, hospital testing, and laboratory work.
Complete prior authorizations for testing according to insurance requirements.
Check patients out, collect payments, and schedule follow-up or specialty appointments as appropriate.
When required by the office, post charges to patient accounts using appropriate diagnostic and CPT coding to ensure accurate charging and posting.
Maintain providers’ schedules, optimize appointment scheduling, and confirm appointments for the daily schedule.
Assist in developing and implementing systems that support effective and accurate patient registration.
Recommend ways to improve the efficiency of patient care or administrative operations.