Patient Service Representative, Neurology, FT, Days

Prisma Health•Columbia, SC

9d•Onsite

About The Position

Responsible for assigned aspects of front office management and operation in a neurology practice. The role supports patient registration, scheduling, billing, coding, payments, insurance and medical-record processes, while serving as a liaison between patients and medical support staff. The representative is expected to provide courteous service, maintain confidentiality, uphold office policies, and represent Prisma Health with a neat and professional appearance and a commitment to service. This is a non-management position reporting to a supervisor, manager, director, or executive.

Requirements

High school diploma or equivalent, or a post-high-school diploma.
No previous experience required.
Basic understanding of ICD-9 and CPT coding is preferred.
Current Prisma Health team members with one year of Prisma Health experience in this job profile may qualify in lieu of the education requirements.

Nice To Haves

Associate degree in a technical specialty program at least 18 months in length.
Experience in a multi-specialty group practice setting.
Basic understanding of ICD-9 and CPT coding.

Responsibilities

Complete accurate patient registration, pre-certification, charge capture, and coding of physician-provided diagnoses.
Post payments, balance transactions against computer reports, monitor and balance the cash drawer, prepare deposits, and issue receipts.
Collect patient payments and arrange prepayments, financial agreements, or budget payment plans before services when required.
Gather, code, enter, and distribute charge and billing information; process outpatient billing, vouchers, private payments, claims, and statements.
File insurance claims, assist patients with insurance forms, follow up with insurers on coverage and payment, and process benefit correspondence and pre-certification forms.
Contact patients and third-party payers about unpaid accounts, participate in account resolution, identify accounts for possible collection, and address billing complaints.
Greet and check in patients and visitors; verify and update insurance and financial information; obtain required signatures; and answer routine questions and requests.
Maintain appointment books and physician schedules; schedule surgeries, ancillary services, follow-up visits, and admissions; answer appointment and testing inquiries.
Provide front-office phone support, screen visitors, coordinate patient movement, oversee the waiting area, and assist patients with ambulatory difficulties.
Assemble, pull, transport, sort, file, update, repair, and maintain patient charts and medical records; manage retention, storage, and destruction of obsolete records according to policy.
Gather and verify superbills, enter charges and same-day payments, check coding and insurance status, print balancing reports, and close computer batches and files daily.
Process coding edits and customer service or collection requests within required time frames; identify trends and communicate problems to management.
Maintain referral, authorization, insurance, billing, and patient-account records; confirm workers’ compensation claims and prepare disability claims.
Participate in educational activities, maintain confidentiality, follow office and medical-record policies, perform related work, and complete other assigned duties.