Patient Service Representative - Neurology - Full Time

SolutionHealth•Manchester, NH

About The Position

The Patient Service Representative provides clerical support for the neurology office and is responsible for all facets of front desk operations. Duties include greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics, retrieving and updating medical records, collecting fees, and performing other general clerical duties as assigned. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office.

Nice To Haves

Previous experience in a health care setting performing similar functions.

Responsibilities

Greet and register patients and notify medical staff of their arrival.
Verify patients’ current addresses and insurance status.
Follow company procedures and referral protocols, including selecting referring doctors and writing referrals.
Schedule specialist referral appointments, hospital testing, and laboratory work.
Complete prior authorizations for testing according to insurance requirements.
Check patients out, collect payments, and schedule follow-up or specialty appointments as appropriate.
Post charges to patient accounts when required, using appropriate diagnostic and CPT coding to ensure correct charging and posting.
Maintain provider schedules and optimize appointment scheduling.
Confirm appointments for the daily schedule.
Assist in developing and implementing systems that support effective and accurate patient registration.
Recommend ways to improve the efficiency of patient care or administrative operations.