Patient Service Representative - Neurology

Summit Health•Bend, OR

10d

About The Position

The Patient Service Representative (PSR) performs administrative functions to support patient registration and maintain efficient patient flow. The role greets patients and families, schedules appointments and tests, responds to telephone inquiries, processes payments, and uses multiple computer applications. The PSR provides professional customer service and communicates registration-related information to patients, coworkers, and physicians. The position may require commuting to satellite offices and covering for other staff or locations as needed.

Requirements

High school graduate, GED, or equivalent required.
0–1 years of experience listed as required.
Ability to communicate in English orally and in writing.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.
Vocational/technical school or diploma program preferred.
Associate’s degree preferred.
2–4 years of experience preferred.
Knowledge of medical office procedures and terminology preferred.
Familiarity with standard office equipment, including phone, fax, copy machine, scanner, and email/voicemail.
Familiarity with standard office technology in a Windows-based environment, EHR, practice management system, and departmental/ancillary systems.

Nice To Haves

Vocational/technical school or diploma program.
Associate’s degree.
2–4 years of experience.
Knowledge of medical office procedures and terminology.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Communicate proactively with coworkers, physicians, and patients about registration-related information.
Inform patients about delays in physician schedules.
Post self-pay charges, collect payments, issue receipts, and reconcile daily payments accurately.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts.
Obtain, verify, and update patient demographics, insurance information, HIPAA forms, and financial waivers.
Explain and complete necessary forms and obtain and witness required signatures.
Explain participating and non-participating insurance plans using the insurance grid for applicable services.
Refer applicable patients to financial counselors.
Schedule appointments according to department guidelines and use waitlists when appropriate.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Reconcile billing slips with the daily schedule.
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Answer and direct telephone calls promptly, take accurate messages, and deliver them to the appropriate individual using proper telephone etiquette.
Confirm future appointments as needed and review eligibility and phone reports.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Use the workflow dashboard and follow downtime procedures.
Recognize and perform necessary duties even when they are not directly assigned.
Perform other duties as assigned.