Client Patient Representative - Specialty Neurology

CHRISTUS Health•Alamogordo, NM

About The Position

According to specified procedures, arranges for efficient and orderly registration of patients; ensures accurate patient and insurance information is collected; and performs clerical and cashier duties. Schedules appointments and maintains patient charts. This description is not intended to be a complete list of duties; other related duties may be assigned.

Requirements

High school diploma or equivalent.
Current American Heart Association HeartSaver or Basic Life Support (BLS) card.
Clerical training that includes typing, 10-key calculator, and computer knowledge.
Knowledge of computer software and insurance requirements, including authorizations, policies, and co-pays.

Nice To Haves

Medical office experience preferred.
Bilingual preferred.

Responsibilities

Demonstrate the knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate to the population in the assigned area.
Maintain required core competencies and comply with organizational policies and procedures.
Answer practice phones and schedule patient appointments.
Register arriving patients and gather all necessary information accurately.
Scan and receive required documents into patient accounts accurately.
Fax notifications to insurance companies when required.
Pre-register patients by phone.
Provide prompt patient service with a professional, kind attitude.
Request medical records for new or referred patients.
Verify that required insurance authorizations and/or referrals have been received and placed in patient records before visits.
Regularly update patient information, including address, phone number, and insurance information.
Keep front-office forms updated and copied, including new-patient packets and patient charts.
Collect patient co-payments and outstanding balances at the time of service, and post them to the account and daily log.
Balance the designated cash drawer at the end of the shift.
Assist patients with general insurance, billing, and other account inquiries, or refer them to a certified patient tech.
Prepare charts for patient visits according to protocols.