Patient Access Representative - Specialty Clinics

Geisinger•Scranton, PA

1d•Onsite

About The Position

The Patient Access Representative provides front-line support to specialty clinics by coordinating and performing office activities efficiently. The role greets and registers patients, supports check-out, schedules follow-up appointments, and assists with referrals and pre-certifications. It also handles patient communications, financial transactions, work queues, and medical-record tasks while meeting productivity and quality expectations. Work is typically performed in an office environment.

Requirements

High school diploma or equivalent (GED).
Skills in clerical work, communication, customer service, office politics, and confidentiality.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographics.
Complete check-in procedures, monitor wait times, and communicate changes to patients.
Provide kiosk support for check-in where applicable.
Apply insurance-rank guidelines to assign primary, secondary, and tertiary insurance for encounters; read and interpret insurance responses.
Provide required disclosure and privacy information and obtain legal and financial signatures.
Explain financial obligations, notify patients or guarantors of anticipated responsibility, and collect applicable fees, copays, deductibles, and coinsurances.
Explain and complete required regulatory forms with patients.
Schedule follow-up appointments and specialty or ancillary services as applicable.
Process messages concerning appointments, referrals, prescriptions, and complaints through multiple channels.
Post cash according to department guidelines.
Work independently in work queues to resolve accounts in a timely manner.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Use and maintain patient recall and reschedule lists appropriately.
Comply with job-specific obligations and organizational policies and procedures.

Benefits

Health, dental, and vision coverage starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off accrual plan.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with childcare, eldercare, and pet-care referrals; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.