Patient Access Representative - Specialty Clinic
About The Position
The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient checkout, and schedules future appointments as applicable. The position is based at Geisinger Orthopaedics and Sports Medicine Steamtown, works day shifts, and is scheduled for 40 hours per week. The representative checks patients in, verifies demographics and insurance information, completes required disclosures and regulatory forms, obtains legal and financial signatures, communicates anticipated financial responsibilities, and collects payments as appropriate. The role also schedules follow-up appointments and services, processes messages and requests, assists with referrals and pre-certifications, maintains patient records, and works account queues and recall lists. The representative must follow organizational and HIPAA policies, protect confidentiality, and meet productivity and quality expectations. Work is typically performed in an office environment. The position is regular and non-exempt.
Requirements
- High school diploma or equivalent (GED).
- Skills in clerical work, communication, customer service, and confidentiality.
Nice To Haves
- At least one year of related work experience.
Responsibilities
- Check patients in for appointments and accurately verify their demographics.
- Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
- Read and interpret insurance responses and assign primary, secondary, and tertiary insurance appropriately.
- Provide required disclosures and privacy information and obtain legal and financial signatures.
- Communicate financial obligations and anticipated responsibility, including copays, deductibles, and coinsurance, and collect payments as appropriate.
- Explain and complete required regulatory forms with patients.
- Schedule follow-up appointments and specialty or ancillary services as appropriate.
- Process messages related to appointments, referrals, prescriptions, and complaints from patients and physicians.
- Perform cash posting according to department guidelines.
- Follow organizational and HIPAA guidelines, privacy practices, patient confidentiality requirements, and patient rights.
- Independently work queues to ensure timely resolution of accounts.
- Maintain productivity and quality performance expectations.
- Perform medical record maintenance and releases accurately.
- Assist with referrals and pre-certifications at the time of encounter.
- Maintain and use patient recall and reschedule lists.
Benefits
- Health, dental, and vision benefits starting on day one.
- Three medical plan choices, including an expanded network for out-of-area employees and dependents.
- Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
- Company-paid life insurance and short- and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Paid time off plan with the ability to accrue time quickly.
- Up to $5,000 in tuition reimbursement per calendar year.
- MyHealth Rewards wellness program with a financial incentive.
- Adoption and fertility assistance, parental leave pay, and military leave pay.
- Free Care.com membership with discounted backup care.
- Employee Assistance Program with referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
- Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
