Specialist I, Patient Access- Clinics

Denver Health•Denver, CO

2d•$21 - $25

About The Position

Denver Health is recruiting a mission-driven Patient Access Specialist for the Denver Sexual Health Clinic. The clinic provides sexually transmitted infection testing and treatment, prevention services including HIV PrEP, and family planning and birth control services. The position supports patient scheduling and registration as well as back-office duties. Under minimal supervision, the Patient Access Specialist is the first point of contact for patients and families across outpatient clinic registration areas. The role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The specialist works with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed.

Requirements

Ability to organize work and pay attention to detail.
Effective communication skills.
Ability to problem solve.
Ability to prioritize workflow and determine priorities.
Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.
Ability to multitask and handle a high volume of tasks.
Ability to enter data quickly and accurately.
Ability to complete daily work by the end of the shift.
Ability to work collaboratively with a team.
Ability to type 25 words per minute.
Knowledge of Microsoft Office Suite.

Nice To Haves

Familiarity with Epic.

Responsibilities

Register and check in outpatient patients by confirming identity, creating and maintaining EHR encounters, and collecting, verifying, and updating demographic, guarantor, and insurance information.
Explain patients’ financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect required payments and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support clinic flow and timely access; communicate delays, coverage concerns, and registration issues; and support same-day add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; and coordinate with relevant teams to resolve coverage issues.
Meet productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, and participate in audits and quality and process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Support new hires by providing ongoing training and answering questions.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and 7 holidays.
100% paid parental leave for up to 6 weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other perks.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center, supporting career growth and advancement.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.
Eligibility for National Health Service Corps and Colorado Health Service Corps programs.