Specialist I, Patient Access- Clinics

Denver Health and Hospital Authority•Denver, CO

About The Position

Denver Health is recruiting a mission-driven Specialist I, Patient Access to support the Denver Sexual Health Clinic, which provides sexually transmitted infection testing and treatment, HIV PrEP, and family planning and birth control services. The Patient Access Specialist supports patient scheduling and registration as well as back-office duties. Under minimal supervision, this role serves as a first point of contact for patients and families across outpatient clinic registration areas. The specialist registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The role works with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed. This is a regular position with a listed salary of $21.00–$24.93 per hour. The stated shift is days.

Requirements

No prior work experience is required.
Ability to type 25 words per minute.
Knowledge of Microsoft Office Suite.
Organization and attention to detail.
Effective communication skills and problem-solving ability.
Ability to prioritize workflow, determine priorities, multitask in a high-volume environment, and complete daily work by the end of the shift.
Ability to enter data quickly and accurately.
Ability to work collaboratively with a team.
Ability to demonstrate professional work behavior and follow Denver Health guidelines and policies.

Responsibilities

Register and check in outpatient patients; confirm identity using approved identification processes; create and maintain encounters in the electronic health record; and collect, verify, and update demographic, guarantor, and insurance information.
Explain co-pays, deductibles, deposits, and self-pay expectations to patients clearly and respectfully; collect required payments at the time of service; and connect patients with financial counseling or enrollment services when needed.
Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely access; communicate delays, coverage concerns, or registration issues; and support same-day add-ons, walk-ins, and schedule changes.
Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations; and work with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
Meet established productivity, quality, accuracy, registration, and financial collection standards, and participate in audits and quality and process improvement initiatives.
Provide coverage and flex across departments or clinics in response to staffing and operational needs.
Follow applicable federal, state, and organizational requirements, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
Provide ongoing training support to new hires and answer questions as needed.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
Fully paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other offerings.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center, supporting career growth and advancement.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
Eligibility as an employer for National Health Service Corps and Colorado Health Service Corps programs.