Patient Access Specialist I

Oklahoma Heart Hospital•Oklahoma City, OK

17h

About The Position

The Patient Access Specialist I answers and processes telephone calls at the console, monitors alarms and security systems, and carries out disaster and emergency protocols. The role includes updating manuals, call lists, and directories; training new personnel; and deciding when to notify administrative personnel, staff, and employees about situations affecting the hospital’s health, safety, or business interests. The specialist completes patient registration at the bedside and/or in registration areas, following departmental policies and procedures. The role interacts with patients, families, physicians, nurses, managers, and other staff, and handles confidential patient information. All work is performed in accordance with Oklahoma Heart Hospital’s mission, vision, and values.

Requirements

High school graduate or equivalent.
One to three years of clerical experience.
Professional verbal and written communication skills.

Nice To Haves

Clerical experience in a medical setting.
Previous PBX experience.
Working knowledge of Windows-based operating systems.
Knowledge of medical terminology and medical insurance.

Responsibilities

Answer and process telephone calls at the console.
Monitor alarms and security systems and execute disaster and emergency protocols.
Update manuals, call lists, and directories.
Train new personnel.
Determine when administrative personnel, staff, and employees should be notified about situations concerning the hospital’s health, safety, and business interests.
Register patients at the bedside and/or in registration areas in accordance with departmental policies and procedures.
Interact with patients, families, physicians, nurses, managers, and other staff.
Handle confidential patient information.
Perform work in accordance with the hospital’s mission, vision, and values.