Patient Access Specialist I
About The Position
As a Patient Access Specialist, you manage administrative duties related to the patient intake process while following established guidelines and procedures. You serve as a key point of contact for patients, supporting efficient scheduling, accurate registration, and a high-quality patient experience. Daily work includes interacting with patients in person and by phone to support check-in and check-out; scheduling, rescheduling, and canceling appointments according to provider guidelines and availability; collecting and updating demographic and insurance information; verifying insurance eligibility and benefits; collecting co-pays and applicable payments; processing referrals and authorizations; and responding to patient inquiries. Work also includes registering patients and verifying demographics in Epic, obtaining and verifying insurance coverage, scheduling appointments, and promoting MyChart activation. The incumbent may also schedule for assigned special projects, such as Healthgrades or Seven Corners virtual visits. This is a remote position. Employees living within approximately 1–1.5 hours of the Connection Center in Tacoma, Washington, must complete on-site training for the first 3 weeks to 90 days, depending on training needs. Remote training options are available to employees outside the local commuting area. A reliable high-speed internet connection with a minimum 100 Mbps download speed is required, along with the ability to connect directly to the modem or router using an Ethernet cable; Wi-Fi-only connections are insufficient. The schedule is Monday through Friday, with occasional weekends required. Shifts may vary between 7:00 a.m. and 6:00 p.m. based on business needs.
Requirements
- At least one year of customer service work experience.
- Strong critical thinking and problem-solving skills in a fast-paced environment.
- Ability to deliver patient-centered customer service.
- Working knowledge of insurance processes, billing practices, and medical terminology.
- Ability to navigate Epic systems, including scheduling and registration tools.
- Ability to manage multiple tasks accurately and with attention to detail.
- Clear communication and effective collaboration with patients, providers, and care teams.
- Reliable high-speed internet with a minimum download speed of 100 Mbps.
- Ability to connect directly to the modem or router using an Ethernet cable; Wi-Fi-only connections are not sufficient.
- Available to work Monday through Friday, with occasional weekends; shifts may vary between 7:00 a.m. and 6:00 p.m.
Nice To Haves
- Healthcare environment experience is strongly preferred.
Responsibilities
- Interact with patients in person and by phone to support check-in and check-out processes.
- Schedule, reschedule, and cancel appointments according to provider guidelines and availability.
- Collect and update patient demographic and insurance information and register patients in Epic.
- Obtain and verify insurance coverage, eligibility, and benefits.
- Collect co-pays and applicable payments at the time of service.
- Process referrals and authorizations according to clinic and payer requirements.
- Respond to patient inquiries with clear, professional communication.
- Promote MyChart activation.
- Schedule for assigned special projects, such as Healthgrades or Seven Corners virtual visits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
