Patient Access Specialist I

UNION COMMUNITY CARE•North Lebanon Township, PA

2d•Onsite

About The Position

The Patient Access Specialist I is part of the clinical care team and delivers customer service while accurately and efficiently handling patient registration, check-out, and appointment scheduling. The role supports access to care at Union Community Care sites and by phone, helping patients navigate services and the Sliding Fee Discount Policy. The position also contributes to daily administrative and team duties and participates in required staff meetings, team meetings, and trainings.

Requirements

High school diploma or GED.
Administrative Assistant degree or Medical Assistant degree.
Excellent customer service and interpersonal skills.
Excellent communication skills.
Attention to detail.
Good basic computer skills.
Strong team-player ability.
Compliance with HIPAA regulations.
English proficiency.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Welcome patients and visitors at Union Community Care sites and help establish a positive care experience.
Provide customer service by phone, including rotating through Call Cloud, and communicate knowledgeably about Union Community Care access and services.
Verify patient demographic and insurance information and apply the predetermined sliding fee discount.
Verify insurance coverage when needed and maintain current passwords for PROMISe, Navinet, the Department of Public Welfare, and other insurance systems.
Understand and apply the Sliding Fee Discount Policy and Procedures, offer the discount to all patients, and apply it in Athena.
Work appointment scheduling and rescheduling buckets, check the Portal Bucket for appointment requests, and contact patients to reschedule cancelled appointments.
Monitor the Solution Reach appointment communication platform and schedule, change, or cancel appointments as requested by patients.
Collect applicable fees or co-payments at registration before the scheduled visit.
Check patients in, ensuring consents are current, accounts are current, and demographic information is accurate and up to date in the e-HR.
Prepare the daily batch report and reconcile the cash drawer according to the registration collection closing procedure.
Import and scan paperwork and forms daily; label and route documents to the appropriate recipient in Athena; remove duplicate documents and cover sheets.
Complete patient check-out, schedule needed follow-up appointments, and provide patients with orders and care instructions.
Assist with other team duties, including cleaning rooms, printing labels, working follow-up buckets, reviewing team buckets, and handling appropriate medical reception tasks.
Perform other work-related duties as assigned.
Participate in mandatory all-staff meetings, team meetings, and trainings.