Patient Access Specialist I

Parrish Medical Center•Titusville, FL

About The Position

The Patient Access Specialist I works in the Patient Access Department and reports to the Patient Access Manager and/or Supervisor. The role promotes and demonstrates Parrish Healthcare’s Culture of Choice® and performs scheduling or authorization duties. The specialist interviews patients to collect demographic, insurance, and clinical information for entry into the EMR, contacts providers as needed, and works with scheduling and authorization processes for common insurance carriers for services at hospital and clinic locations. The position is expected to exemplify Parrish Healthcare’s Culture of Choice® and philosophies.

Requirements

High school diploma or GED required.
No experience required.
Follow EMTALA, HIPAA, and other regulatory guidelines.

Nice To Haves

One to two years of related experience preferred.

Responsibilities

Conduct all interactions professionally and follow H.E.A.R.T. guidelines to provide exemplary customer service.
Ensure data entered in the system is accurate, complete, and free of errors.
Complete required verifications, signatures, and authorizations accurately and on time.
Understand and explain policies concerning services, medical necessities, scheduling, and authorization processes.
Obtain or create copies of necessary supporting documentation and save them according to policy.
Work with physician offices and ancillary departments, providing information or forwarding relevant documents as needed.
Answer incoming calls promptly and professionally and meet the department’s established completed-interaction targets.
Make outgoing calls to patients and providers as needed to schedule appointments or obtain updated or corrected order information, meeting established interaction targets.
Perform duties according to standard operating policies or generally accepted practices, meet or exceed performance expectations, and complete work within required timeframes.
Attend in-service presentations and complete mandatory education, annual net learning modules, and other assigned classes by established deadlines.
Adhere to the Code of Conduct philosophy and Mission and Value Statement.
Follow EMTALA, HIPAA, and other regulatory guidelines.
Proactively identify departmental or hospital problems and issues and inform the department leader.
Perform similar or related duties as assigned.
Know fire, disaster, and safety procedures and regulations applicable to the work area.