Patient Access Specialist I

CommonSpirit Health • Tacoma, WA

2d • Remote

About The Position

Manage administrative duties related to patient intake while following established guidelines and procedures. Serve as a key point of contact for patients by supporting efficient scheduling, accurate registration, and a high-quality patient experience. Interact with patients in person and by phone to support check-in and check-out, schedule, reschedule, and cancel appointments according to provider guidelines and availability, and respond to inquiries with clear, professional communication.

Collect and update patient demographic and insurance information; verify insurance eligibility and benefits; collect co-pays and applicable payments at the time of service; and process referrals and authorizations according to clinic and payer requirements. Work includes verifying demographics and registering patients in Epic, obtaining and verifying insurance coverage, scheduling appointments, and promoting MyChart activation. The incumbent may also schedule for assigned special projects, such as Healthgrades and Seven Corners virtual visits.

The role requires patient-centered customer service and the ability to think critically and solve problems in a fast-paced environment. Maintain working knowledge of insurance processes, billing practices, and medical terminology; navigate Epic scheduling and registration tools; manage multiple tasks accurately and with attention to detail; and communicate and collaborate effectively with patients, providers, and care teams. This is a remote position. Employees living within approximately 1–1.5 hours of the Connection Center in Tacoma, Washington, must complete on-site training for the first 3 weeks–90 days, depending on training needs. Remote training options are available for employees outside the local commuting area.

Requirements

• At least one year of customer service work experience.
• Strong critical-thinking and problem-solving skills in a fast-paced environment.
• Ability to deliver exceptional, patient-centered customer service.
• Working knowledge of insurance processes, billing practices, and medical terminology.
• Ability to navigate Epic scheduling and registration tools.
• Ability to manage multiple tasks accurately and with attention to detail.
• Clear communication and effective collaboration with patients, providers, and care teams.
• Reliable high-speed internet connection with a minimum download speed of 100 Mbps.
• Ability to connect directly to the modem/router using an Ethernet cable; Wi-Fi-only connections are not sufficient.

Nice To Haves

• Healthcare environment experience.

Responsibilities

• Interact with patients in person and by phone to support check-in and check-out processes.
• Schedule, reschedule, and cancel appointments in accordance with provider guidelines and availability.
• Collect and update patient demographic and insurance information and register patients in Epic.
• Verify insurance eligibility, benefits, and coverage.
• Collect co-pays and applicable payments at the time of service.
• Process referrals and authorizations according to clinic and payer requirements.
• Respond to patient inquiries with clear, professional communication.
• Promote MyChart activation.
• Schedule for assigned special projects, such as Healthgrades and Seven Corners virtual visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed