Patient Access Specialist I
About The Position
As a Patient Access Specialist, you manage administrative duties related to the patient intake process, following established guidelines and procedures. You serve as a key point of contact for patients and help ensure efficient scheduling, accurate registration, and a high-quality patient experience. The role includes interacting with patients in person and by phone to support check-in and check-out; scheduling, rescheduling, and canceling appointments according to provider guidelines and availability; collecting and updating demographic and insurance information; verifying insurance eligibility and benefits; collecting co-pays and other applicable payments; processing referrals and authorizations; and responding to patient inquiries. Work also includes registering patients in Epic, obtaining and verifying insurance coverage, scheduling appointments, and promoting MyChart activation. You may also schedule for assigned special projects, such as Healthgrades or Seven Corners virtual visits. Success in this position requires patient-centered customer service, critical thinking, and problem-solving in a fast-paced environment. You will use knowledge of insurance processes, billing practices, and medical terminology; navigate Epic scheduling and registration tools; manage multiple tasks accurately; and communicate and collaborate effectively with patients, providers, and care teams. This is a remote position. Employees living approximately 1–1.5 hours from the Connection Center in Tacoma, Washington, must complete on-site training for the first three weeks to 90 days, depending on training needs. Remote training options are available to employees outside the local commuting area. A reliable high-speed internet connection of at least 100 Mbps and a direct Ethernet connection to the modem or router are required; Wi-Fi-only connections are not sufficient.
Requirements
- One year of customer service work experience.
- Strong critical-thinking and problem-solving skills in a fast-paced environment.
- Patient-centered customer service skills.
- Working knowledge of insurance processes, billing practices, and medical terminology.
- Ability to navigate Epic scheduling and registration tools.
- Ability to manage multiple tasks accurately with attention to detail.
- Clear communication and effective collaboration skills.
- Reliable high-speed internet connection with a minimum download speed of 100 Mbps.
- Ability to connect directly to the modem or router using an Ethernet cable; Wi-Fi-only connections are not sufficient.
Nice To Haves
- Healthcare environment experience.
Responsibilities
- Interact with patients in person and by phone to support check-in and check-out.
- Schedule, reschedule, and cancel appointments in accordance with provider guidelines and availability.
- Collect and update patient demographic and insurance information for accurate registration and billing.
- Verify insurance eligibility, benefits, and coverage.
- Collect co-pays and applicable payments at the time of service.
- Process referrals and authorizations according to clinic and payer requirements.
- Respond to patient inquiries with clear, professional communication.
- Register patients in Epic and use its scheduling and registration tools.
- Promote MyChart activation.
- Schedule for special projects as assigned, such as Healthgrades or Seven Corners virtual visits.
- Collaborate with patients, providers, and care teams to support a high-quality patient experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
