Patient Access Specialist I

Parrish Medical Center•Titusville, FL

About The Position

The Patient Access Specialist I works in Patient Registration and reports to the Patient Access Manager and/or Supervisor. The position promotes and demonstrates Parrish Healthcare’s Culture of Choice® and performs scheduling or authorization duties. It interviews patients to collect demographic, insurance, and clinical information for entry into the electronic medical record (EMR), contacts providers as needed, and handles scheduling and authorization processes for common insurance carriers for services provided at hospital and clinic locations. The position is expected to exemplify Parrish Healthcare’s Culture of Choice® and philosophies.

Requirements

High school diploma or GED.
No experience required.
Follow EMTALA, HIPAA, and other applicable regulatory guidelines.

Nice To Haves

One to two years of related experience preferred.

Responsibilities

Conduct all interactions professionally, following H.E.A.R.T. guidelines and providing exemplary customer service.
Ensure data collected and entered into the system is accurate, complete, and error-free.
Complete processes requiring verification, signatures, or authorizations accurately and on time.
Understand and explain policies regarding services, medical necessities, scheduling, and authorizations.
Obtain or create copies of necessary supporting documentation and save them according to policy.
Work with physician offices and ancillary departments, providing information or forwarding relevant documents as needed.
Answer incoming calls promptly and professionally and meet the department’s established target for completed interactions.
Make outgoing calls to patients and providers as needed to schedule appointments or obtain updated or corrected order information, and meet the department’s established interaction target.
Perform duties according to standard operating policies or generally accepted practices, meet or exceed performance expectations, and complete work within required timeframes.
Attend in-service presentations and complete mandatory education, annual net learning modules, and assigned classes by established deadlines.
Adhere to the Code of Conduct philosophy and Mission and Value Statement.
Follow EMTALA, HIPAA, and other regulatory guidelines.
Proactively identify departmental or hospital problems and issues and inform the department leader.
Perform similar or related duties as assigned.
Know fire, disaster, and safety procedures and regulations applicable to the work area.