Patient Access Specialist I
About The Position
The Patient Access Specialist I manages administrative duties related to patient intake, following established guidelines and procedures. The role serves as a key patient contact, supporting efficient scheduling, accurate registration, and a high-quality patient experience. Work includes interacting with patients in person and by phone; supporting check-in and check-out; scheduling, rescheduling, and canceling appointments according to provider guidelines and availability; collecting and updating demographic and insurance information; verifying insurance eligibility and benefits; collecting co-pays and applicable payments; processing referrals and authorizations; and responding professionally to patient inquiries. The position also verifies demographics and registers patients in Epic, obtains and verifies insurance coverage, schedules appointments, and promotes MyChart activation. Scheduling for special projects, such as Healthgrades or Seven Corners virtual visits, may be assigned. Success requires patient-centered customer service, critical thinking, problem-solving, accuracy, attention to detail, clear communication, and collaboration with patients, providers, and care teams, as well as working knowledge of insurance processes, billing practices, medical terminology, and Epic scheduling and registration tools. This is a remote position. Employees living approximately 1–1.5 hours from the Connection Center in Tacoma, Washington, must complete on-site training for the first 3 weeks to 90 days, depending on training needs. Remote training options are available for employees outside the local commuting area. A reliable high-speed internet connection with at least 100 Mbps download speed and the ability to connect directly to a modem or router by Ethernet cable are required; Wi-Fi-only connections are insufficient.
Requirements
- At least one year of customer service work experience.
- Strong critical-thinking and problem-solving skills in a fast-paced environment.
- Ability to provide exceptional, patient-centered customer service.
- Working knowledge of insurance processes, billing practices, and medical terminology.
- Ability to navigate Epic systems, including scheduling and registration tools.
- Ability to manage multiple tasks accurately and with attention to detail.
- Clear communication and effective collaboration with patients, providers, and care teams.
- Reliable high-speed internet with a minimum download speed of 100 Mbps.
- Ability to connect directly to a modem or router using an Ethernet cable; Wi-Fi-only connections are not sufficient.
Nice To Haves
- Experience in a healthcare environment is strongly preferred.
Responsibilities
- Interact with patients in person and by phone to support check-in and check-out.
- Schedule, reschedule, and cancel appointments in accordance with provider guidelines and availability.
- Collect and update patient demographic and insurance information for accurate registration and billing.
- Verify insurance eligibility, benefits, and coverage.
- Collect co-pays and other applicable payments at the time of service.
- Process referrals and authorizations according to clinic and payer requirements.
- Respond to patient inquiries with clear, professional communication.
- Register patients and verify demographics in Epic.
- Promote MyChart activation.
- Schedule for assigned special projects, such as Healthgrades or Seven Corners virtual visits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
