Patient Service Representative

ALLERGY PARTNERS•Greenwood, IN

14d•$17 - $20•Onsite

About The Position

The Patient Service Representative supports front-office operations and provides a welcoming, organized experience for patients. The role includes registering patients, answering and directing calls, preparing the office, scheduling appointments and follow-ups, facilitating referrals and test scheduling, collecting payments, posting charges and payments, and balancing daily transactions according to Allergy Partners policies and procedures. The representative also maintains patient records, verifies demographic and insurance information, assists with patient flow, and supports clinical staff as needed. This position reports to the Practice Manager and has no supervisory responsibilities. The work is performed in a reception area with frequent, constant, and sometimes interruptive contact with patients and others. The position may be stressful and involves dealing with conflicts, requesting payment, and contact with sick people. The employee is regularly exposed to bodily fluids and must maintain patient confidentiality and comply with HIPAA, company policies, and cybersecurity requirements.

Requirements

At least two years of experience in a medical office or customer service position.
Proven ability to request payment, make change, and balance a cash drawer.
Working knowledge of basic managed-care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfort using email, word-processing software, and Internet applications.
Working knowledge of practice management and electronic health record software.
Proven experience handling challenging patients or customers and managing conflict in stressful situations.
Ability to perform multiple diverse tasks simultaneously with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
High school diploma required.

Nice To Haves

Experience with GE Centricity.
Bilingual ability.

Responsibilities

Answer telephone calls professionally; screen and direct calls and schedule appointments as appropriate.
Screen visitors and respond to routine information requests from patients and vendors.
Maintain front-office equipment and supplies, distribute faxes and mail, and keep the reception area neat and clean.
Assemble patient files, maintain chart integrity, prepare patient encounters, run reports, and respond to medical-record requests according to policy.
Schedule appointments and follow-ups, explain required pre-appointment information, provide estimated charges and financial obligations, offer scheduling options, and send appropriate information to patients.
Greet patients and ensure registration forms and other paperwork are complete and up to date.
Verify demographic and insurance information and ensure related documents are correctly indexed in the practice management system.
Check out patients, collect payments for current and past-due balances, provide receipts, and arrange payment plans according to policy.
Post charges, balance daily transactions, reconcile encounters and payments, prepare deposit slips, and deliver the daily close packet as appropriate.
Close the office each day according to protocol and refer uncollectible balances to the Practice Manager.
Identify referring and primary care providers and ensure their contact information is entered into the practice management system and EMR before the provider sees the patient.
Facilitate physician requests and help monitor waiting areas and patient flow.
Assist clinical staff with contacting emergency services and participate in anaphylaxis drills as required.
Attend regular staff meetings and complete assigned training, including applicable CPR, OSHA, HIPAA, compliance, and information-security training.
Maintain patient confidentiality and comply with company, hub, department, compliance, privacy, and cybersecurity policies; report policy violations and cybersecurity incidents through designated channels.
Perform other front-office duties, tasks, and projects assigned by the Practice Manager.