Patient Service Representative Lead- Naperville, IL
About The Position
The Patient Access Representative Lead supervises and leads the patient access department, ensuring efficient and accurate patient registration, appointment scheduling, and insurance verification. The role supports a positive patient experience and the hospital’s commitment to high-quality healthcare services. The lead supervises, mentors, and guides patient access professionals; handles and assists with advanced registration and complex scheduling scenarios; and provides guidance on patient communication and insurance-related issues. The position is full-time, 36 hours per week, at EDH Main Hospital in Naperville, Illinois. The schedule is Monday through Friday, 7:30 a.m. to 8:00 p.m., three days per week. On-call duty is required once every three weeks. Travel is required; holidays are not required.
Requirements
- Associate degree in Health Administration.
- Three to five years of experience in patient access, healthcare administration, or a related field; at least three years required.
- Experience using patient registration and scheduling systems.
Responsibilities
- Lead and manage the patient access department, fostering excellence, collaboration, and continuous improvement.
- Supervise, mentor, and guide patient access professionals, promoting accountability and teamwork.
- Perform and assist with advanced patient registration, including complex registration scenarios.
- Ensure accurate collection and entry of patient demographic and insurance information into the hospital’s electronic health records system.
- Coordinate and supervise appointment scheduling for healthcare services, including specialized services, follow-up appointments, and complex scheduling scenarios.
- Supervise and guide insurance verification processes and resolve complex insurance-related issues.
- Verify patient insurance coverage and eligibility and ensure policy information is accurate.
- Collaborate with insurance providers and billing teams on verification matters.
- Guide the patient access team in communicating with patients and addressing questions and concerns.
- Assist in training and mentoring newer patient access representatives.
- Develop and implement strategies to improve the patient experience, minimize wait times, and provide a welcoming environment.
Benefits
- Career pathways to promote professional growth and development.
- Various medical, dental, and vision options.
- Tuition reimbursement.
- Free parking at designated locations.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
