Patient Access Representative- Naperville, IL (Part-Time)
About The Position
Under general supervision and according to established policies and procedures, the Patient Access Representative provides in-patient, out-patient, emergency room, immediate care, and same-day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions, and medical information systems. The role collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, and obtains other information and signatures needed for these processes. The representative screens for third-party eligibility and enters medical necessity coding to help ensure accurate payment. The position also interacts with patients and their families in a customer-focused manner, helping them understand hospital revenue-cycle expectations and resolve personal liabilities through available payment options. The position is based in Naperville, Illinois, floats among three locations, and is part-time at 20 hours per week. Hours are Monday through Friday between 7:00 a.m. and 5:00 p.m., with rotating Saturdays and holidays.
Requirements
- High school diploma or GED.
- A valid driver’s license is required if selected to perform related duties at an off-site location.
- If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.
- Preferred: one to two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
- Preferred: manual dexterity to operate various office machines.
- Preferred: knowledge of health insurance, medical terminology, and anatomy.
- Preferred: strong data-entry and keyboarding skills.
- Preferred: knowledge of Microsoft Office Suite.
- Preferred: bilingual skills.
Nice To Haves
- Associate degree in business or healthcare.
- One to two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
- Manual dexterity to operate various office machines.
- Knowledge of health insurance, medical terminology, and anatomy.
- Strong data-entry and keyboarding skills.
- Knowledge of Microsoft Office Suite.
- Bilingual skills.
Responsibilities
- Provide timely and accurate pre-registrations and registrations for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients.
- Perform order management, charge capture, and cash collection functions, and use medical information systems.
- Collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources.
- Obtain additional information and signatures needed to complete registration and related processes.
- Screen for third-party eligibility and enter medical necessity coding to help ensure accurate payment.
- Interact with patients and families in a customer-focused manner to address their needs and explain hospital revenue-cycle expectations.
- Help patients resolve personal liabilities through various payment options.
Benefits
- Premium pay such as shift and holiday pay, based on the employee’s job.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career pathways to promote professional growth and development.
- Various medical, dental, pet, and vision options.
- Tuition reimbursement.
- Free parking.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off and holiday pay.
- Community involvement opportunities.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
