Patient Coordinator Jobs

About The Position

Nice To Haves

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.

Responsibilities

• Greet patients in person and by telephone, answer routine questions, and take detailed messages as needed.
• Register arriving patients, verify insurance, update patient demographics, and support video visits.
• Maintain patient records and accounts, updating files and records using Epic and other technology.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Inform patients of preparation requirements before visits, including referrals, x-rays, and medical reports.
• Schedule follow-up appointments and associated testing, document appointments, and ensure necessary referral authorization is obtained.
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with privacy and safety standards.
• Manage high call volumes and transfer calls to clinical team members when appropriate, including complaints and escalations.
• Coordinate with clinical operations and providers as necessary.
• Collect co-payments and office charges as needed and explain office payment and billing policies.
• Follow Standard Work to support an efficient patient experience and deliver exceptional customer service.

Benefits

• Tuition reimbursement up to $5,250 after six months of employment.
• Tuition discounts of up to 40% with partnering institutions for colleagues and dependents.
• Medical, dental, and vision coverage options.
• Generous paid time off.
• Employee assistance and wellness programs, including a focus on mental health.
• Discounts on services, products, and optional coverages, including movie tickets, pet insurance, and travel.