Patient Care Coordinator - South Denver OBGYN, Castle Rock

OnPoint Medical Group • Castle Rock, CO

7d • Onsite

About The Position

OnPoint Medical Group is seeking a Patient Care Coordinator for South Denver OBGYN in Castle Rock. The role supports a positive and seamless patient experience by managing registration, appointment scheduling, communications, insurance verification, billing questions, and related administrative processes. The coordinator is a first point of contact for patients and is expected to provide professional customer service while handling sensitive information confidentially. The position typically reports to the Front Office Supervisor and also takes direction from the Practice Manager. It has no supervisory responsibilities.

OnPoint Medical Group is a physician-led network serving family medicine, internal medicine, OB-GYN, and pediatric practices. The organization is committed to expanding access to high-quality healthcare in surrounding communities in an effective and affordable manner.

The work includes regular standing, handling or feeling objects, reaching, and talking or hearing; occasional walking, sitting, stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds frequently and more than 25 pounds occasionally. Close and distance vision and the ability to adjust focus are required. Duties may extend beyond the usual responsibilities as needed.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong verbal and written communication skills.
• Excellent telephone etiquette.
• Ability to accurately enter and verify patient information and support patient registration and check-in.
• Ability to use scheduling and billing systems and assist with patient communications.

Nice To Haves

• Associate degree or higher in healthcare administration or a related field.
• Experience in a primary care or outpatient clinic setting.
• Familiarity with healthcare compliance standards such as HIPAA.
• Certification in medical office administration or patient coordination.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge of medical insurance processes, patient billing, and appointment scheduling.
• Experience in healthcare registration or front desk operations in a medical or clinical environment.

Responsibilities

• Greet and register patients, accurately collecting personal and insurance information.
• Schedule and confirm patient appointments and coordinate with healthcare providers to optimize daily schedules.
• Answer incoming calls professionally, address patient inquiries, and direct calls appropriately using proper telephone etiquette.
• Verify medical insurance coverage and assist patients with billing questions and payment processing.
• Maintain organized patient records and comply with healthcare regulations and privacy standards.
• Complete pre-visit planning accurately and consistently, including reminding patients of visits and verifying insurance.

Benefits

• Health insurance plan options for employees and dependents.
• Dental and vision coverage for employees and qualified dependents.
• Company-paid life insurance.
• Voluntary short-term and long-term disability coverage.
• AFLAC plans.
• Eligible for 401(k) after six months of employment, with a 4% match that vests immediately.
• PTO accrued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED