Part-Time Associate Patient Care Coordinator

UnitedHealth Group•Waukesha, WI

7h•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator supports patient-facing operations at ProHealth Care in Waukesha, Wisconsin, in partnership with Optum. The role greets visitors and patients, provides customer service in person and through telephone or video conferencing, protects confidential information, and helps ensure patients are registered and their encounters are completed accurately. The coordinator enters and updates demographic and financial information, collects and documents patient liabilities, maintains required forms and signatures, balances the cash box daily, and works with partnering departments to resolve registration and encounter needs. The position also provides wayfinding and hospital information, handles worklists and error reports, and follows departmental procedures. Switchboard responsibilities include answering incoming hospital calls and handling overhead codes according to policy. This is a part-time position with a rotating schedule. The role requires a high school diploma or GED, at least one year of customer service experience in an office or professional setting, intermediate Microsoft Office proficiency, and that the employee be at least 18 years old. The stated hourly pay range is $16.00–$29.00, based on full-time employment. A $2,000 sign-on bonus is available to eligible external applicants.

Requirements

High school diploma or GED.
At least 1 year of customer service experience in an office setting or professional work environment.
Intermediate-level proficiency with Microsoft Office products.
Ability to work the rotating schedule: Week 1—Monday 8:00 a.m.–4:30 p.m., Tuesday and Thursday 7:30 a.m.–4:00 p.m.; Week 2—Monday 8:00 a.m.–4:30 p.m. and Wednesday 7:30 a.m.–4:00 p.m.
Must be at least 18 years old.
Must pass a drug test before beginning employment.

Nice To Haves

At least 2 years of customer service experience in a hospital setting.
At least 2 years of scheduling experience in a clinical setting.
Experience in a medical office or emergency department.
Experience with an electronic medical records system.
Knowledge of medical terminology.

Responsibilities

Greet visitors and patients in person.
Communicate by telephone or video conferencing while providing excellent customer service.
Protect confidential information and disclose it only to authorized individuals.
Maintain technical knowledge of departmental procedures and current physician on-call schedules to support appropriate communication with ProHealth Care Physicians.
Enter and update patient demographic and financial information, completing registration as early in the process as possible.
Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
Provide information about patients’ financial responsibilities, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to complete patient encounters as needed.
Provide wayfinding instructions and hospital information when requested.
Meet or exceed audit accuracy standards, address worklists and error reports promptly, and seek assistance to resolve issues as needed.
Understand and follow all implemented Switchboard departmental processes.
Answer incoming hospital calls and handle overhead codes in accordance with policies and procedures.
Perform other duties upon request.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
$2,000 sign-on bonus for eligible external applicants.