Part-Time Associate Patient Care Coordinator

UnitedHealth Group • Wantagh, NY

12h • $16 - $29 • Onsite

About The Position

Optum Pediatric Urgent Care of Wantagh is seeking a friendly, patient-focused, detail-oriented Part-Time Associate Patient Care Coordinator. The role completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, follows Lean processes, and supports financial, clinical, and service goals.

The office is open seven days a week. This position works 20.5 hours per week between 7:00 a.m. and 10:00 p.m., including holidays. The supervisor determines the schedule upon hire. A tentative schedule is Monday and Tuesday from 2:50 p.m. to 10:00 p.m. and Saturday from 1:50 p.m. to 10:00 p.m. The position is based at 1167 Wantagh Avenue, Wantagh, NY 11793, and may require travel to other offices for coverage.

The role provides front-office and patient coordination support, including greeting patients and guests, assisting with registration and appointments, handling calls, maintaining work queues, entering and scanning information in Epic, verifying insurance, coordinating referrals and follow-up care, and sending records to primary care physicians. The employee must be able to be cross-trained as a medical assistant.

The hourly pay range is $16.00 to $29.00, based on full-time employment; actual pay depends on factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

• High school diploma or GED.
• At least 1 year of computer proficiency experience, including the ability to work with multiple monitors at once.
• At least 1 year of customer service or healthcare-related experience.
• Ability to travel to other offices if needed for coverage.
• Ability to abide by the Optum/UHG code of conduct.
• Ability to be cross-trained as a medical assistant.
• Ability to work independently and demonstrate good judgment and accountability.
• Demonstrated ability to work well with healthcare providers.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks to meet deadlines.
• Ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to speak clearly and concisely, convey information understandably, and understand and interpret information from others.

Nice To Haves

• Experience working with an electronic health record, particularly Epic.
• Knowledge of medical terminology.
• Knowledge of insurance carriers and managed care plans.
• Bilingual English and Spanish.
• At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting copays, and maintaining medical records.

Responsibilities

• Greet patients, family members, and guests in a friendly manner.
• Assist patients with signing in and completing registration.
• Schedule appointments for new and established patients.
• Follow payment security policies and procedures according to Optum Medical guidelines.
• Answer incoming calls courteously and promptly, direct calls, and take messages.
• Maintain a work queue and complete pending actions, including referrals and appointment scheduling.
• Obtain referrals.
• Enter and scan patients’ demographic and insurance information into Epic.
• Verify insurance eligibility and benefits and inform patients about their coverage.
• Coordinate follow-up care with physicians and clinical staff, schedule referral appointments, and obtain authorization for diagnostic testing.
• Send patient records to primary care physicians.
• Be available for cross-training as a medical assistant.
• Arrive on time and abide by the Optum/UHG code of conduct.
• Assist with other tasks as assigned.

Benefits

• Paid time off accruing from the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
• Comprehensive benefits package, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED