Part-Time Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator supports patient care delivery through patient reception, scheduling, insurance verification, and payment processing for hospital and medical group departments. The role is based at 1011 Spring City Dr, Waukesha, WI 53186, and includes four weeks of paid training. Training hours will be based on the schedule or discussed on the first day of employment. The position requires 28 hours per week on the following schedule: Monday, Wednesday, and Friday from 7:45 AM to 4:15 PM, and Tuesday from 7:45 AM to 11:45 PM. The hourly pay range is $16.00 to $29.00, based on full-time employment; actual pay depends on factors including local labor markets, education, work experience, and certifications.
Requirements
- High school diploma or GED.
- At least 6 months of customer service experience in an office or healthcare setting.
- Intermediate proficiency with Microsoft Office products.
- Ability to work 28 hours per week on the specified Monday, Tuesday, Wednesday, and Friday schedule.
- Must be at least 18 years of age.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in fast-paced environments.
- Candidates must pass a drug test before beginning employment.
Nice To Haves
- Experience with an electronic medical records system.
- Experience in a medical office or hospital admitting/registration office.
- Knowledge of medical terminology.
Responsibilities
- Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
- Enter and update patient demographic and financial information, ensuring patients are fully registered as early in the process as possible.
- Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
- Provide patients with information about their financial responsibility, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
- Work with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to ensure all aspects of patient encounters are completed as needed.
- Provide wayfinding instructions and hospital information as requested.
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
- Meet or exceed audit accuracy standards, work worklists and error reports promptly, and seek assistance proactively to resolve issues.
- Perform other duties upon request.
Benefits
- Paid time off accruing from the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
