Patient Coordinator

MNGI•Minneapolis, MN

11d

About The Position

The Patient Coordinator supports physicians and other health professionals by handling patient communications, scheduling, records, and administrative workflows. The role requires regular interaction with patients and colleagues and promotes a culture of caring through compassionate, effective service. The position is full-time, 40 hours per week, with a Monday–Thursday schedule of 8:30 a.m.–5:00 p.m. and a Friday schedule of 7:30 a.m.–4:00 p.m. Work is in an office/remote setting; training takes place in person. The employee may travel to other company locations for staffing and training needs. The position requires two years of post-secondary education and two years of customer service experience. An associate or bachelor’s degree, customer service leadership experience, medical office or direct patient care experience, and experience with an electronic health records system are preferred. The role requires computer proficiency, working knowledge of Microsoft Office and EHR systems, medical terminology, strong customer service and communication skills, and the ability to work in a busy call center environment while multitasking independently and as part of a team. The employee works in an office environment and uses a computer monitor daily. Duties may involve walking, sitting, standing, reaching overhead, bending, talking and hearing, operating a keyboard, mouse, and other office equipment, and occasionally lifting or transporting items up to 10 pounds. Travel by automobile may expose the employee to changing weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Two years of post-secondary education required.
Two years of customer service experience required.
Working knowledge of Microsoft Office applications, electronic health records systems, and medical terminology.
Computer proficiency.
Compassionate patient care and customer service skills.
Active listening skills.
Problem-solving, prioritization, and critical-thinking skills.
Attention to detail and organization.
Ability to work in a busy call center environment and multitask.
Effective verbal and written communication skills.
Ability to work independently and as part of a team.
Ability to perform the essential physical functions of the position, with reasonable accommodations as applicable.
Regular attendance is required.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Customer service leadership experience preferred.
Experience in a medical office or direct patient care preferred.
Experience with an electronic health records (EHR) system preferred.

Responsibilities

Answer patient calls, take accurate messages, and forward them to the correct provider for resolution.
Interact with patients daily and document patient interactions in the electronic health records system.
Maintain provider schedules.
Promote a culture of caring through interactions with internal and external customers.
Respond to patient emails received through the Patient Portal.
Schedule complex procedures with internal and external care facilities.
Communicate with insurance companies and verify coverage as needed.
Monitor the provider approval queue or inbox and sort and prioritize incoming faxes, emails, mail, and phone calls.
Coordinate the transmission and acquisition of patient records between health clinics.
Monitor provider medication schedules and lab schedules, and work daily and weekly reports.
Prepare forms for internal and external clinics.
Provide backup support for several other departments.
Perform other duties as assigned.
Maintain regular attendance and remain alert to conditions that may affect the safety of patients, employees, and visitors.