Patient Coordinator

Ivy Rehab•McKees Rocks, PA

11d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps provide a welcoming, organized, and efficient clinic experience. The role supports front-office operations, including patient registration, scheduling, and other administrative tasks, to coordinate care between patients and the clinical team. The Patient Coordinator maintains accurate patient records, manages appointments, and provides excellent customer service to patients and families. The position is based in McKees Rocks, Pennsylvania, and is full-time. The role is part of Ivy Health’s team, which provides physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. The organization describes its culture as promoting authenticity, inclusion, growth, community, teamwork, service, and meaningful progress for patients and families.

Requirements

Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Strong time-management skills and the ability to multitask in a fast-paced environment.
Self-motivation and a drive to exceed patient expectations.
Adaptability and a positive attitude when workloads fluctuate.
Eagerness to learn and grow.
Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

Two or more years of administrative experience in a healthcare setting is preferred.

Responsibilities

Serve as the first point of contact for patients.
Support front-office operations, including patient registration and scheduling.
Perform administrative tasks that help coordinate patients and the clinical team.
Maintain accurate patient records.
Manage appointments.
Provide excellent customer service to patients and families.
Support a welcoming, organized, and efficient clinic experience.