Patient Coordinator

Benevis•New Britain, CT

11d

About The Position

Benevis is seeking a Patient Coordinator to support its mission of providing quality, affordable dental care in a fun and compassionate environment. The Patient Coordinator provides customer service to patients and parents at check-in and check-out and verifies patient insurance eligibility and service limits. The role involves working with patients, parents, and the clinical team, including a patient population that is largely children. Team members may participate in community events and morning huddles. Work is performed in a professional office, clinical, or support environment, depending on the role and business needs. Scheduled hours and work location may vary based on business needs, and extended or alternate hours may be required during peak periods or to support operational requirements.

Requirements

Graduation from senior high school or GED equivalent.

Nice To Haves

Office experience in a dentist’s or physician’s office.
Experience with children’s dentistry.

Responsibilities

Deliver quality and compassionate care to every patient.
Greet parents and patients when they enter or leave the office.
Keep waiting parents informed about the progress of their appointment or their child’s appointment.
Maintain a clean and tidy waiting area and front desk area.
Verify patient insurance eligibility before appointments and ensure information is correct in the patient’s Boomerang file.
Record service limits and communicate them to the clinical team before treating patients.
Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
Coordinate with the Clinical Team Leader and doctors to provide opportunities for same-day care.
Help meet office financial targets by keeping hygiene and operative schedules full.
Schedule follow-up operatory and six-month recall appointments.
Answer incoming calls, direct callers to the appropriate person, and take messages when necessary.
Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients who need to complete treatment.
Re-file all patient records at the end of the day.
Adhere to government regulations, company standards, and compliance programs.
Verify, inform, and collect any patient out-of-pocket balances before treatment.
Participate in local community events, such as school screenings and presentations, to promote a positive image of the company.
Participate in morning huddles and support a collaborative, customer-focused team.
Perform other duties as assigned.