Patient Coordinator

Choice Healthcare Services•Gilbert, AZ

13d

About The Position

The Patient Coordinator schedules and confirms appointments, performs patient check-in and checkout duties, supports checkout as needed, and handles administrative and front-office operations. The role supports patient access to pediatric dental care at CHOICE Healthcare Services and contributes to a positive, efficient patient experience. Responsibilities include reviewing and auditing patient charts, processing and scanning new-patient paperwork, tracking and resolving audit findings, coordinating staff schedules and requested time off, and managing patient-retention lists and programs. The Patient Coordinator helps enforce company policies and maintain back-office productivity, including office flow and patient wait times. Administrative work includes answering and routing calls, greeting patients and visitors, confirming appointments, processing treatment plans, collecting co-payments, preparing patient charts and forms, handling mail and deliveries, checking and responding to email and voicemail, submitting daily report sheets and inventory documentation, and assisting the dentist with projects and other clerical duties. Regular, predictable attendance and effective collaboration with others are required.

Requirements

High school diploma or equivalent.
At least 1 year of healthcare or dental front-office receptionist experience.
At least 6 months of experience leading front-office operations.

Nice To Haves

Open Dental software experience.

Responsibilities

Review patient charts daily in dental software; process new-patient paperwork and ensure it is scanned and uploaded to patient charts.
Check spelling and chart accuracy, and ensure every patient has a referral source entered.
Resolve daily audit findings by facilitating corrections and documenting the responsible team member and resolution.
Track front- and back-office schedules, ensure appropriate daily staffing, coordinate and communicate days off, approve requested days off, monitor assistant overtime approvals, and track hours against schedules.
Manage the Unscheduled, Planner Tracker, and Recare lists, and oversee the Patient Retention program.
Review and enforce CHOICE Healthcare Services employee policies, discussing issues with the team or reporting them to supervisors as appropriate.
Maintain office flow and productivity, including limiting patient wait time in the waiting room to no more than 15 minutes and total back-office chair time to no more than one hour.
Use downtime to recover operations, open bays, and support sterilization.
Answer and route phone calls, take accurate messages, greet patients and visitors, confirm appointments, process treatment plans, and collect co-payments.
Communicate professionally and respectfully with patients, visitors, physicians, and coworkers.
Use facility resources appropriately and identify potential cost-effective improvements.
Report observed or suspected medical emergencies and respond appropriately; identify facility emergencies and notify appropriate personnel and external agencies.
Receive and distribute mail and special deliveries.
Check in patients, provide required paperwork, and print labels and forms and assemble charts before appointments.
Manage the Customer Service Program.
Assist the dentist with special projects and other office or clerical duties as needed.
Check emails and voicemails and return messages as appropriate.
Submit Daily Report Sheets and inventory invoices and sheets.
Maintain regular, predictable attendance and work effectively with others.