Patient Coordinator

Great Expressions Dental Centers • Pembroke Pines, FL

12d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service by welcoming patients, scheduling appointments, maintaining patient records, and handling administrative tasks. The Patient Coordinator helps ensure the dental practice operates smoothly and provides a positive patient experience.

Requirements

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role; experience in a dental or healthcare setting is preferred.
• Excellent interpersonal and communication skills.
• Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Attention to detail and accuracy when maintaining patient records and managing financial transactions.

Nice To Haves

• Additional education or certification in healthcare administration or a related field.
• Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

• Welcome patients and maintain a comfortable, inviting waiting area.
• Interact with patients in a professional and courteous manner.
• Schedule appointments based on patient preferences and dental staff availability.
• Confirm and remind patients about upcoming appointments.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and accurately update patient personal information and medical history.
• Create and maintain patient records in the dental practice management system.
• Keep patient records confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other patient payments.
• Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
• Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
• Give patients instructions regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.
• Coordinate with dental staff to support patient flow and efficient scheduling.
• Communicate patient arrivals, emergencies, and scheduling changes to dental hygienists, assistants, and dentists.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED