Patient Care Coordinator

AEG Vision • Hammond, LA

10d

About The Position

At AEG, the Patient Care Coordinator is responsible for front desk operations, supporting patient flow, optimizing schedules, and coordinating across the care team. The role helps deliver an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule.

The coordinator serves as the primary point of contact for patients, customers, and vendors; handles calls and digital communications; schedules and confirms appointments; verifies insurance and patient information; prepares charts; and supports accurate billing and payment documentation. The role also monitors patient flow, communicates delays, coordinates transitions with clinical and optical teams, supports patient follow-up and retention, and maintains an organized, patient-ready front office.

The position requires a high school diploma or equivalent, basic computer literacy, organizational and communication skills, teamwork, initiative in a fast-paced environment, and the ability to maintain confidentiality. Physical demands include using office equipment, prolonged sitting, standing, and walking, and lifting up to 10 pounds.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills with a patient-centered service focus.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors professionally and serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely manner.
• Schedule appointments and optimize provider schedules, including managing cancellations, reschedules, and same-day fill opportunities.
• Confirm appointments and send reminders to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics, and accurately enter and maintain information in the EMR.
• Communicate insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation before visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules for bottlenecks, delays, or overlaps; communicate and adjust as needed.
• Communicate wait times, delays, and next steps to patients.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, and patient-ready front office.
• Perform other duties as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED