Patient Coordinator
First Choice Dental • Verona, WI11d
Patient Coordinator Jobs
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Patient Coordinator
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Patient Coordinator
First Choice Dental•Verona, WI
About The Position
First Choice Dental is seeking a warm, organized, and service-driven Patient Coordinator to help create an exceptional patient experience from the first interaction through ongoing care. The role serves as a connection between patients and the clinical team, helping patients feel welcome, informed, comfortable, and confident. The Patient Coordinator works in a fast-paced, modern, patient-centered environment and supports smooth front office operations, scheduling, communication, and patient follow-up.
Requirements
- Strong customer service and communication skills.
- Positive attitude and a team-first mindset.
- Highly organized with strong attention to detail.
- Ability to multitask and remain calm in a busy environment.
- Comfortable using dental software, phones, scheduling systems, and technology.
- Passion for creating an outstanding patient experience.
Nice To Haves
- Previous dental, healthcare, hospitality, or customer service experience.
Responsibilities
- Welcome patients with professionalism, warmth, and positive energy.
- Manage appointment scheduling, confirmations, and patient flow throughout the day.
- Answer phones, respond to patient questions, and assist with general office communication.
- Verify insurance benefits and help patients understand treatment estimates and payment options.
- Maintain accurate patient records and documentation.
- Support the clinical team by ensuring efficient front office operations.
- Handle patient concerns with empathy, discretion, and professionalism.
- Help create an organized, high-end, hospitality-focused patient experience.
- Assist with patient retention efforts, follow-up communication, and reactivation initiatives.
- Ensure HIPAA compliance and consistently maintain confidentiality standards.
Benefits
- Opportunities for growth and development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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